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Unified Communications Expert

3 weeks ago

Singapore beBeeSpecialist Full time $80,000 - $120,000
Job Title:

Collaboration Solutions Specialist

Our organization seeks an accomplished professional to play a pivotal role in ensuring seamless voice, video, messaging, and conferencing services for internal and external stakeholders. This position requires the ability to design, implement, and manage Cisco Collaboration solutions.

Key Responsibilities:

  • Design and implement Cisco Unified Communications Manager (CUCM), Unity, Expressway, CUBE, and Webex solutions.
  • Troubleshoot and resolve issues related to VoIP, video conferencing, messaging, and integrated applications.
  • Maintain high availability and security standards across collaboration platforms.
  • Monitor performance, generate reports, and recommend improvements for system optimization.
  • Work closely with network, security, and support teams to ensure smooth integration with other systems.
  • Support end-user devices (IP phones, video endpoints, Jabber/Webex clients).
  • Document system configurations, diagrams, and processes.
  • Stay current on Cisco collaboration technology trends and certifications.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 5-8 years of experience in Cisco Collaboration technologies.
  • Hands-on experience with Cisco Unified Communications Manager (CUCM), Unity, Expressway, CUBE, and Webex.
  • Proficient in SIP, H.323, MGCP, and VoIP call flows.
  • Strong understanding of QoS, LAN/WAN, firewalls, and network troubleshooting tools.
  • Cisco certifications preferred (e.g., CCNA Collaboration, CCNP Collaboration).
  • Excellent problem-solving, communication, and documentation skills.