Contact Center Manager

The job location can be either Singapore, Australia, Japan, or Korea. **Responsibilities**: - Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements - Work with customers to help them understand all the possible solutions Zoom Contact Center can...

Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

**Position Summary** The role of Manager Network & CC (Contact Center) Solutions is ownership, management and delivery of network infrastructure requests throughout their lifecycle with particular focus on Voice and Contact Center. The scope may cover all aspects of Voice and Data networking including traditional Data requests, UCC, IPT, Contact Centers,...

As a successful candidate, you will serve as aSubject Matter Expert (SME) in the Contact Center/Customer ServiceDomain for various M1initiatives.Collaborate with vendors and software partners to designend-to-end solutions for the M1 Digital stack.Work with various product owners at different levels togather requirements and design solutions. Workclosely with...

**JOB TITLE: Customer Service Consultant - Contact Center** **Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a...

**About NETS** The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards...

**About Avaya**: **About the Opportunity**: - Carries Sales Quota for Avaya OneCloud Solutions in ASEAN. - Work in partnership with area sales team to drive OneCloud CC business. - Develop the strategy, sales activity plan to achieve the assigned quota and KPI set by the APJ solutions & sales specialist leader in alignment with the relevant country and...

Project planning, deployment and commissioning for projects. - Ability to lead the project; and to provide High & Low level design, tasks scheduling - Presenting of deployment designs to client - Engagement with PreSales team for project effort sizing advisory - Manage post implementation support issues (fault call tickets - P1 case) whenever required -...

**Purpose of job**: Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore. Your role is to ensure the delivery of quality services provided to customers over our various platforms supporting the long-term achievement of...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

**Opportunity **Niji is a leading digital agency, financially independent, with 1000+ talents, that supports Non-Profit Organisations, SMEs and large corporation in their digital transformation, from strategy to solution making. With a yearly double-digit purely organic growth since 2015, and recognized as leader on its market, Niji combines Consulting,...

In this role as the Head of Contact Centre will lead a team of Contact Centre Managers and Team Leaders in delivering professional and consistently high quality service and great customer contact experience through a various contact channels. **Responsibilities**: - Manage the day-to-day operations on Contact Centre Operations and meeting or exceeding all...

Citi Enterprise Infrastructure, Operations & Technology (EIO&T) provides a foundation that enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi's Strategy. With over 113,000 employees in 99 countries, Citi’s EIO&T is one of the largest single organizations in the world. Citi Technology Infrastructure...

Roles & ResponsibilitiesJob Type: Full-timeDB Golf Center is looking for an experienced Golf Center Manager to oversee operations, manage staff, and ensure excellence in customer service at our indoor golf facility and upcoming golf course range location. The ideal candidate will possess a strong background in golf business management, customer service, and...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT...

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we...

As a key member of the Recruit Express Pte Ltd team, the Contact Centre Supervisor will be responsible for leading Contact Center operations. This includes maintaining systematic records, analyzing key metrics to improve efficiency, and investigating complaints.The ideal candidate will possess excellent leadership skills and a minimum of 1-4 years of...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...