Contact Center Operations Manager

2 weeks ago

Singapore beBeeLeadership Full time $3,500 - $5,500
Job Opportunity: Contact Center Team Lead

We are seeking a seasoned professional to oversee a team of Customer Service Officers in our Contact Center. The successful candidate will be responsible for ensuring seamless daily operations, driving team performance, and maintaining service excellence.

The Team Lead will supervise daily operations and monitor CSOs' performance to meet service levels and Key Performance Indicators (KPIs). They will provide coaching, feedback, and regular performance reviews to support staff development. Additionally, they will handle customer complaints and resolve team-level escalations effectively.

  • Team Management & Operations
  • Reporting & Performance Monitoring
  • Administrative & Ad Hoc Tasks

Requirements:

  • A minimum of 2 years' experience as a Team Leader in a contact center environment.
  • Diploma qualification in any discipline.
  • Strong leadership, coaching, and communication skills.
  • Proficient in Microsoft Office applications.
  • Willingsness to work on weekends and public holidays when required.

Tell Employers What Skills You Have:

Candidates should highlight their skills in Coaching, Leadership, Microsoft Office, Contact Centre, Team Management, Audits, Communication Skills, Team Lead, Customer Satisfaction, Team Leader, Microsoft Word, Customer Service, Service Excellence, Staff Development, and Customer Service Experience.

This is an excellent opportunity for a motivated individual to take on a leadership role and make a positive impact in our organization.

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