Business Consultant

2 weeks ago

Singapore Newbridge Full time

Posted by:
Jonathan Ng

Recruiter

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Our client is a Listed company, specializing in contact center software and other communication technology.

Principal Responsibilities
- Develop and deliver consulting services that support business development & demand generation of the contact centers
- Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of existing consulting engagements.
- Deliver consulting services in the area of contact center, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices
- Focus on contact center best practices & processes.
- Analyze new and existing customers KPI performance and develop contact center improvement plans.
- Deliver services and solutions that create measurable value that leverage clients’ investment
- Responsible for successful delivery of contact center improvement recommendations resulting in highly satisfied, referenceable clients
- Develop presentations and present consulting recommendations to Senior Executive Sponsors
- Support Account Executives in identifying additional solution opportunities.
- Identifies opportunities for additional VRS Consulting engagements through business development & service subscription renewals.

**Requirements**:

- Proven business development, operational excellence and client services experience in call center /contact center industry.
- Excellent expereince of internal or external business consulting experience in a call center / contact center environment.
- Prior experience leading call center /contact center operational team.
- Demonstrated operational performance improvements with significant benefit.
- Must have experience with contact center Workforce Management
- Experience in Routing and Automatic Call Distribution; cloud/ network routing a plus

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