Senior Consultant

Direct message the job poster from Orange Business

• The Senior Consultant has overall architecture ownership and governance for all Orange solutions within a particular customer environment, including holistic capacity and availability Management across the customer infrastructure.
• The Senior Consultant will own life-cycle management and technology road-map planning with a focus on solution innovation.
• The Senior Consultant will interface to Senior level customer stakeholders in providing advice. In addition, the Senior Consultant provides high level input, oversight and quality assurance for all Orange consulting services including assessment, design and implementation of Orange Business Services' Solution Sets. Leads and owns technical design in implementation of technical solutions. Ensures quality technical solutions and drive towards the highest levels of customer satisfaction and improvement in professional standards.
• Additionally, the Senior Consultant contributes to advisory consulting services potentially relating to a range of digital services.

Key Responsibilities:

• Maintain overall architecture ownership and governance for all Orange solutions within a particular customer environment.
• Ensure life-cycle management and technology road-map planning with a focus on solution innovation.
• Assess feasibility, identify and clarify technical, delivery and operational risks for proposed new technologies and services.
• Provide governance and quality assurance for the delivery of all Orange technical services.
• Lead and deliver consulting services when required, including development of High Level Designs, Low Level Designs, Site Migration Plans and communication and liaison with other stakeholders to ensure successful implementation.
• Ensure best practice is leveraged in providing the solutions and services to target accounts.
• Establish structure and contribute material for knowledge management so that we become a learning organization - ensuring Orange Business Services replicate success and don't repeat mistakes.
• Advanced knowledge and expertise providing support to customers, on all Orange services, transferring customers' requirements into a solution based on Orange Business Services' products, solutions and services. Owns quality assurance for all low-level technical design from concept to subsequent implementation; and when required, responsible for design, configuration, testing and commissioning of solutions.
• Maintain a high degree of technical knowledge of all Orange Business Services' products, solutions and services. Use this knowledge to ensure that all proposed designs are commercially and technically viable solutions for the Customer.
• Responsible for governance and oversight, ensuring technical management of deployment issues and problems. Note and ensure escalation within Orange product teams, service developments required to meet customer needs.
• Ensure adoption of Professional Services (PS) processes, methods and tools throughout Australasia.
• Identify and create business opportunities for Orange Business Services target customers and prospects.
• When required, participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions to customers both formally and informally as required. Supports in the development of customer SLAs.
• Stay abreast of technical issues, options and advancements within the internetworking industry relevant to the Orange Business Services' portfolio.
• Provide a consistently high quality technical service to target customers ensuring that customer satisfaction is maintained or improved.
• Ability to liaise with customers unaccompanied and be a recognized authority on Orange Business Services' products and services.
• Provision of skilled presentations to prospective customers on the technical solutions and services offered by Orange Business Services with minimum support.
• Responsibility for all aspects of the technical compatibility of customer requirements with the products and services offered by Orange Business Services.

Qualifications:

• Good problem solving, organisational and communication skills
• Must be capable of working across cultural boundaries
• Positive thinker, confident, presentable, enthusiastic, resilient
• Able to multi-task, to take ownership, to priorities and to meet deadlines
• No difficulties travelling internationally
• Capable of building and maintaining good relationships
• Capable of working in a matrix organization
• Capable of mentoring and leading less experienced technical staff

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Business Development
• Industries Information Services, Telecommunications, and Computer and Network Security

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