Contact Center Manager

12 hours ago

Singapore Terra Systems Full time

Overview
Since its incorporation in 2003, Terra Systems has become a leader in IT systems integration, providing customized, efficient, and cost-effective solutions to enterprises of all sizes. Headquartered in Singapore, Terra Systems operates in over 10 countries in the Asia Pacific region. We specialize in designing, building, managing, and optimizing IT infrastructures to enhance business communications, improve staff productivity, and increase profitability for our clients. Terra Systems is committed to delivering dynamic, reliable, and cost-effective solutions using best-in-class technologies to help our clients achieve their business goals.
Role Description
This is a full-time, on-site role for a Contact Center Manager located in Singapore. The Contact Center Manager will oversee daily operations of the contact center, manage a team of customer service representatives, and ensure high levels of customer satisfaction. Responsibilities include monitoring performance metrics, developing strategies for service improvement, training and mentoring staff, and handling escalated customer issues. The role also involves collaborating with other departments to streamline processes and meet organizational goals.
Qualifications
Strong leadership and team management skills, including experience in supervising and mentoring staff
Proficiency in performance monitoring and data analysis to drive service improvements
Excellent communication and interpersonal skills for customer interaction and conflict resolution
Knowledge of contact center technologies and CRM systems
Ability to develop and implement effective customer service strategies
Bachelor’s degree in Business Administration, Communications, or related field
Previous experience in a contact center environment is a plus
Strong problem-solving abilities and attention to detail
Ability to work on-site in Singapore
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: IT Services and IT Consulting
#J-18808-Ljbffr

  • Contact Center Supervisor

    1 week ago

    Singapore beBeeLeadership Full time $54,000

    Job Title: Contact Center SupervisorWe are looking for a dedicated and experienced professional to lead our Contact Center team. As a Contact Center Supervisor, you will be responsible for overseeing daily operations, ensuring high service levels, and supporting the growth and development of your team.This is an excellent opportunity for someone who is...

  • Contact Center Engineer

    1 week ago

    Singapore ITCAN Full time

    Roles Descriptions Job Descriptions - Design, build, test, implement and support intelligent customer contact solutions - Creation of user accounts and assignment of those accounts to various roles/queues within the Contact Center System. - Building, testing and deploying ACD call routing solutions for various departments within UVA Health. - Effectively...

  • Contact Center Team Manager

    2 weeks ago

    Singapore beBeeLeadership Full time $36,000 - $54,000

    Job Title: Team Lead Contact CenterWe are seeking a skilled and experienced Team Leader to supervise and guide a team of Customer Service Officers within our Contact Center.Key Responsibilities:Supervise daily operations and monitor team performance to ensure service levels are met.Provide coaching, feedback, and regular performance reviews to CSOs.Manage...

  • Contact Center Manager

    3 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years in history. We support clients from coproate and government sectors for their Tech Hiring requirements. Currently we are assisting one of clients to lookout for **Contact Center Manager, **1 year contract (renwable). - Provide leadership and regular coaching to Team Leaders and Agents. -...

  • Contact Center Operations Manager

    1 week ago

    Singapore beBeeLeadership Full time $3,500 - $5,500

    Job Opportunity: Contact Center Team LeadWe are seeking a seasoned professional to oversee a team of Customer Service Officers in our Contact Center. The successful candidate will be responsible for ensuring seamless daily operations, driving team performance, and maintaining service excellence.The Team Lead will supervise daily operations and monitor CSOs'...

  • Contact Center Engineer

    1 week ago

    Singapore Rapsys Technologies Full time

    Experience as a Technical Lead for Cisco IP Telephony projects - Experience in deploying at least 3 contact centers ( >50 agents) - Experience with cloud contact center technologies with at least 2 contact center deployments - Experience working with telcos to provision SIP Trunks for PSTN access in Asia Pacific countries - Led at least one large scale Cisco...

  • Contact Center Team Lead

    7 days ago

    Singapore beBeeCustomer Full time $45,000 - $55,000

    Job DescriptionWe are seeking a highly skilled professional to fill the role of Contact Center Executive. In this position, you will be responsible for delivering exceptional customer experiences across multiple touchpoints.Key Responsibilities:Handle customer enquiries, complaints and feedback across all business channelsHandle escalated calls by new team...

  • Contact Center Excellence Professional

    7 days ago

    Singapore beBeeCustomerService Full time $80,000 - $120,000

    Job Title: Service Quality Contact Center Manager">Job Description:As a key member of the contact center team, you will play a crucial role in ensuring exceptional customer service and resolving complex customer issues in a timely manner.You will be responsible for reviewing and assessing escalations from other departments to identify, liaise, and resolve...

  • Contact Center Trainer

    7 days ago

    Singapore TERRA SYSTEMS PTE. LTD. Full time $70,000 - $120,000 per year

    About UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities:Design & Develop...

  • Contact Center Trainer

    4 days ago

    Singapore Terra Systems Full time

    Overview Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. Key Responsibilities Design & Develop...