
Contact Center Team Manager
4 days ago
We are seeking a skilled and experienced Team Leader to supervise and guide a team of Customer Service Officers within our Contact Center.
Key Responsibilities:
- Supervise daily operations and monitor team performance to ensure service levels are met.
- Provide coaching, feedback, and regular performance reviews to CSOs.
- Manage customer complaints and resolve escalations at the team level.
- Track and manage reports on team performance.
- Identify operational trends and recommend process improvements.
Requirements:
- Diploma in any discipline (minimum qualification).
- Minimum 2 years' experience as a Team Leader in a contact center environment.
- Strong leadership, coaching, and communication skills.
- Proficient in Microsoft Office applications.
Benefits:
- Mid-Senior level opportunity for career growth and development.
- Competitive salary range.
- Opportunity to work with a dynamic team.
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