Contact Center Team Manager

4 days ago


Singapore beBeeLeadership Full time $36,000 - $54,000
Job Title: Team Lead Contact Center

We are seeking a skilled and experienced Team Leader to supervise and guide a team of Customer Service Officers within our Contact Center.


Key Responsibilities:
  • Supervise daily operations and monitor team performance to ensure service levels are met.
  • Provide coaching, feedback, and regular performance reviews to CSOs.
  • Manage customer complaints and resolve escalations at the team level.
  • Track and manage reports on team performance.
  • Identify operational trends and recommend process improvements.

Requirements:
  • Diploma in any discipline (minimum qualification).
  • Minimum 2 years' experience as a Team Leader in a contact center environment.
  • Strong leadership, coaching, and communication skills.
  • Proficient in Microsoft Office applications.

Benefits:
  • Mid-Senior level opportunity for career growth and development.
  • Competitive salary range.
  • Opportunity to work with a dynamic team.


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