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Contact Center
2 weeks ago
**The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle.
**The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact Centers and Wi-Fi and may include involvement in critical global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with corporate standards and working with in-house resources, capacity teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner’s requirements.
**This role will also be responsible for effective communication with business partners and stakeholders. When required, the role may become involved with operational support related to the delivered solution.
**Required Knowledge, Skills and Abilities:
- Experience as a Technical Lead for Cisco IP Telephony projects
- Experience in deploying at least 3 contact centers (>50 agents)
- Experience with cloud contact center technologies with at least 2 contact center deployments
- Experience working with telcos to provision SIP Trunks for PSTN access in Asia Pacific countries
- Led at least one large scale Cisco IPT deployment (>1000 users) or two medium Cisco IPT projects (>300 users)
- Able to demonstrate expertise with CUCM version 11.5 and above
- At least 3 years working on Cisco CUCM, with 2 years of project implementation experience
- Experience with Genesys PureCloud
