Contact Center Solutions

5 days ago

Singapore Avaya Full time

**About Avaya**:
**About the Opportunity**:

- Carries Sales Quota for Avaya OneCloud Solutions in ASEAN.
- Work in partnership with area sales team to drive OneCloud CC business.
- Develop the strategy, sales activity plan to achieve the assigned quota and KPI set by the APJ solutions & sales specialist leader in alignment with the relevant country and ASEAN strategy.
- Establish and maintain excellent relationships with Account Managers, Regional Sales Leaders.
- Work with top Channel partners in country and assist them plan and execute the sales plan.
- Work with the channel team to increase partner coverage in all contact center market segments and to drive sales programs with Channels Partners.
- Launch sales initiatives to increase pipeline.
- Evangelize Avaya solutions to the field sales, channel partners and customers of Avaya.

**About the Responsibilities**:

- Drive and lead the execution account plans in Top accounts in the JAPAN including running workshops, demonstration & developing solution roadmap for customers.
- Drive and lead the execution of Top channels initiatives with CAM and channel partners to achieve the desired business goal
- Develop and follow up the execution of demand generation with product marketing team to achieve the desired business objectives, e.g. drive the adoption of new product & solution (including cloud solution) in specific market segment.
- Provide feedback to product BU for market requirement & drive closure with product managers

**About the Requirements**:
Specific Knowledge, Application, Technical and/or Management Skills required:

- Able to communicate fluently in English.
- Demonstrate business transformation and solution-selling approach.
- Demonstrate executive relevance and have ability to position complex solutions at senior IT and CxO level.
- Demonstrate influence over Customer's & Partner’s strategy/behavior.
- Demonstrate clear awareness of the Contact Center market pressures & trends and transitions.
- Understands and can articulate Avaya’s vision, strategy and architectural approach to Customer Experience Management

Desired Skills & Experience:

- Experience in Contact Center industry
- Experience in selling cloud-based solutions (public, private or hybrid cloud solutions)
- Strong business acumen to enable solution selling strategies
- Business Development experience
- Proven track record in leading and winning major CC Sales opportunities
- Demonstrated success in launching & executing of Sales Programs with Channel partners
- Experienced in multi-level selling and comfortable in influencing CxOs, Contact Center Managers, Telecom Managers, IT Managers, etc
- Familiarity with Avaya CC solutions will be a bonus
- Ability to work unsupervised and lead Sales engagements with Avaya’s Contact Center partners
- Strong team player and ability to lead a multi-functional virtual team

Complexity of Role/Empowerment:

- Support the in-country management team in creating Avaya thought leadership in cloud-based Contact Center solutions
- Good business acumen in contact center industry
- Provide advice to the management team with necessary actions and plans to achieve the business goals.
- Develop Avaya Contact Center Strategies in alignment with the Avaya global strategies and plans to achieve the business goals

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