Current jobs related to Contact Center Solution Project Manager - Singapore - NIJI DIGITAL PTE. LTD.
-
Manager, Network
2 weeks ago
Singapore Johnson & Johnson Full time**Position Summary** The role of Manager Network & CC (Contact Center) Solutions is ownership, management and delivery of network infrastructure requests throughout their lifecycle with particular focus on Voice and Contact Center. The scope may cover all aspects of Voice and Data networking including traditional Data requests, UCC, IPT, Contact Centers,...
-
Manager, Network
2 days ago
Singapore Johnson & Johnson Full time**Position Summary** The role of Manager Network & CC (Contact Center) Solutions is ownership, management and delivery of network infrastructure requests throughout their lifecycle with particular focus on Voice and Contact Center. The scope may cover all aspects of Voice and Data networking including traditional Data requests, UCC, IPT, Contact Centers,...
-
Zoom Contact Center Specialist
2 weeks ago
Singapore ZVC SINGAPORE PTE. LTD. Full timeThe job location can be either Singapore, Australia, Japan, or Korea. **Responsibilities**: - Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements - Work with customers to help them understand all the possible solutions Zoom Contact Center can...
-
Data Center Facilities Leader
2 days ago
Singapore beBeeData Center Manager Full time $90,000 - $120,000Job Summary">This is a senior leadership role that oversees the management of data center facilities and teams. The successful candidate will lead by example, demonstrating technical expertise and strong leadership skills to drive business results.">Key Responsibilities:">Provide guidance and support to team members on technical procedures and best...
-
Transformation Lead
2 weeks ago
Singapore Citi Full timeThe Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
-
Technical Consultant
1 week ago
Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full timeOur client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...
-
Contact Center Specialist
3 days ago
Singapore ABB Full time**Contact Center Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...
-
Singapore beBeeCloud Full time $90,000 - $120,000Senior Genesys Cloud CX ConsultantWe are seeking an experienced consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs.Key Responsibilities:Design, configuration, and deployment of...
-
Contact Center Officer
1 week ago
Singapore NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Full time**About NETS** The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards...
-
Contact Center Software Developer
2 days ago
Singapore NTT SINGAPORE PTE. LTD. Full timeWork with Project Implementation Team and support the Contact Centre System in a collaborative environment. - Engagement with Client. - Manage post implementation support whenever required. - Use creative and innovative solutions to solve client problems. - Problem solving in identifying problems on systems with data gathering and analysis and provide...
Contact Center Solution Project Manager
2 weeks ago
**Opportunity
**Niji is a leading digital agency, financially independent, with 1000+ talents, that supports Non-Profit Organisations, SMEs and large corporation in their digital transformation, from strategy to solution making.
With a yearly double-digit purely organic growth since 2015, and recognized as leader on its market, Niji combines Consulting, Design, Technologies and Salesforce implementation to provide bespoke solution to meet customers’ needs.
The company is headquartered in Paris, and established his first international office in Singapore in January 2020.
In a context of rapid growth of activity, Niji is hiring a Contact Center Project Manager to develop its activities in Singapore.
**Your role**
As a Contact Center Project Manager, you will report to the APAC Managing Director in charge of leading & developing Niji activities across the APAC Region. You will have two main objectives:
- Leading end to end CCaaS projects with best practices to ensure to bring long-term value to our Clients
- Taking part in Niji’s growth in the region by identifying new business opportunities and building proposals to meet clients’ expectation
**Main tasks and activities**
Participate in the development of the CCaaS practice in support of the Managing director
Contribute to the elaboration of proposals (functional coverage, functional architecture, costing and implementation plan), in relation with the teams based in France and Singapore
Participate to the orals in pre-sales context
Ensure functional expertise around CCaaS solutions
Manage end-to-end CCaaS projects:
- Lead the end-to-end implementation of the solution using Agile approach,
- Ensure project management with the client (planning, load, risks, budget),
- Guarantee the quality of the project and the customer relationship,
- Ensure communication between our customers, our partners and Niji,
- Lead or support the functional workshops,
- Formalize the client's business processes,
- Train administrators and users
Support our clients over time after the deployment of the solution
**Qualifications/Background**
8+ years of relevant work experience
An experience abroad will be highly appreciated
Strong knowledge of CCaaS ecosystem and solutions, (Genesys, Vonage, Avaya, Vocalcom, Odigo )
Strong knowledge on at least one of the following system: TOIP/VOIP, SIP, PABX/PBX
Experience & proven track record in:
- pre-sales context (discovery, costing, bidding, orals)
- end-to-end CCaaS project deployment
Ability to Build a resource & project planning
Ability to adapt quickly to new environments, challenges and people
Strong interest for digital & technological challenges
Excellent presentation and communication skills
