Expert Cloud Contact Center Solution Designer

3 days ago


Singapore beBeeCloud Full time $90,000 - $120,000
Senior Genesys Cloud CX Consultant

We are seeking an experienced consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs.

Key Responsibilities:
  • Design, configuration, and deployment of cloud-based contact center solutions
  • Develop and maintain Architect flows, IVRs, call routing, and system integrations
  • Conduct discovery sessions and translate business needs into technical designs
  • Oversee migrations from legacy platforms to Genesys Cloud
  • Troubleshoot complex technical issues and optimize system performance
  • Deliver technical documentation and knowledge
Requirements:

The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills. This role requires fluency in Mandarin/Chinese due to the need to communicate with Mandarin-speaking stakeholders and/or review documentation written in Mandarin.

About Us:

We have coverage across 5 continents and operate in over 25 countries around the world. We retain nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.


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