Zoom Contact Center Specialist

2 weeks ago

Singapore ZVC SINGAPORE PTE. LTD. Full time

The job location can be either Singapore, Australia, Japan, or Korea.

**Responsibilities**:

- Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements
- Work with customers to help them understand all the possible solutions Zoom Contact Center can add to their current and future UCaaS needs
- Analyze customer requirements of a contact center and provide documented solutions to fit those needs
- Analyze existing contact center environments and provide recommendations for optimization
- Capable of designing a Contact Center from “the ground up” based on discovery session with the customer
- Collaborate with Zoom Engineering on customer feature requests
- Support proof of concept (PoC’s) during the presales cycle
- Develop workshops and training sessions to design and implement scalable contact center solutions
- Create implementation pricing and Statement of Work (SOW) based on discovery sessions
- Proactively engage the Account Executives on current and future opportunities
- Be available to the Delivery team to assist in project kick off or answer any questions about project deliverables
- Participate with cross-functional teams to support organizational goals
- Strong business acumen and executive presence
- Achieve and exceed sales quotas

**Required Skills/Experience**
- Minimum 10 years in the telephony industry
- Minimum 5 years of Enterprise level contact center consulting experience
- Minimum 2 years experience of selling or working within a Professional Services environment
- Excellent communicator
- Have a demonstrated, proven track record of driving for results in the Contact Center space
- Must be detail-oriented, organized, ethical, responsible, & self-motivated
- Bilingual in Japanese or Korean will be highly preferred

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