Customer Experience Center Manager

Roles & ResponsibilitiesWe are seeking a dynamic and customer-focused Experience Center Manager to oversee the day-to-day operations, customer engagement, and overall management of our soy milk brand's Experience Center. This individual will be responsible for delivering an exceptional brand experience, driving customer satisfaction, and ensuring smooth...

Job Summary:A high-performing Customer Experience Manager is required to oversee Contact Center operations, ensuring seamless workflows and systematic records. Key responsibilities include overseeing Contact Center operations, maintaining systematic records, analyzing key metrics to improve efficiency, investigating complaints, and performing root-cause...

**Customer Experience Manager** The Customer Experience (CX) Manager role is to mentor, train and lead the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved. About Core...

The Centre Manager is responsible for managing center operations and providing outstanding customer service. He/She leads the development of center initiatives and improvements for the effective delivery of center programs and services. He/She also drives the development of procedures, standards, and risk management frameworks. He/She is a highly...

Responsible for the performance of a center including P&L accountability. - Lead a team of 2-3 staff of teachers, admin and sales. - Meet company''s target in marketing and sales activities. - Manage customers’ satisfaction and service quality. - Prepare and submit center performance reports to the Director. **Requirements**: - Bachelor Degree. - Minimum...

**JOB SUMMARY** The Senior Manager, Customer Experience (CX) Transformation is responsible for developing and executing strategies that enhance the overall patient and family experience across all touchpoints of care in Thomson Medical, Singapore. This role involves leading initiatives to improve patient satisfaction, ensuring that the hospital provides...

**Roles & Responsibilities** Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today. Patient Experience - Maintain high standard of frontline service - Anticipate guests’ needs and carry...

**Job Highlights**: - Culture of freedom with responsibility & empowered to impact - Open book management - Healthy Lifestyle Benefits & Long Service Award **Scope**: - Resolve customer issues and complaints professionally in a quick, efficient manner. - Maintain effective communication with all related departments to ensure smooth service delivery. -...

RESPONSIBILITIES AND RESULTS: - Answering incoming calls and making outbound calls to customers or clients. - Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. - Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level - Providing...

Bachelors Degree in Engineering or Architecture - Minimum of five (5) years professional experience in data center or mission critical facility design with basic multidisciplinary knowledge of mission critical systems, design process, pre-construction requirements and the construction process - Minimum of two (2) years of Project Management or Project Lead...

Roles & ResponsibilitiesJob Overview:The Data Center & Network Operations Centre Manager is responsible for overseeing the operations of the Command Center team, ensuring effective performance in managing critical alarms, troubleshooting data center connectivity products, customer care, incident management, and project execution. The manager will guide a...

**Job Highlights** * Culture of freedom with responsibility & empowered to impact * Young and Dynamic working environment * Passionate, energetic and positive work culture Scope: - Resolve customer queries and issues professionally in a quick, efficient manner. - Maintain effective communication with all related departments to ensure smooth service...

Summary: The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints. **Responsibilities**: - Answering incoming calls and making outbound calls to customers. - Provide Live-Chat support. - Listening attentively to customers and understanding...

[What the role is] To creatively and analytically design and develop products/services with deep understanding of the visitor needs, while solving business problems in order to offer a seamless and delightful Singapore experience to visitors. You will be part of the User Experience Center of Excellence that seeks to enable STB’s One Singapore Experience...

$9K + AWS + VB + allowance 5 working days, Mon - Fri, normal office hours Location: North **Responsibilities** - Ensures cases handled within the Customer Command Center meet the threshold criteria for CCC ownership and identifies proper resources to engage through the entire case management process - Project manages the active issue list to ensure...

Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently. Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system. Work closely with internal teams to resolve customer issues and follow up as necessary. Report emerging issues, query...

COMPANY DESCRIPTION We specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client’s unique needs. We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that...

Our Client is an established company in Singapore, who is seeking to recruit Senior Customer Service Officer (Call Centre - Customer Resolution). Senior Customer Service Officer (Call Center - Customer Resolution) Working Hours: On rotating shift (Mon - Sun)/ 5 days work or 42 hrs per week Weekday/Weekend/ Holiday: **Job Requirements**: - Manage customer...

**Role - **Customer Service Officer (Call Center) **Work Location**: - Science Park **Contract Period - **1 year **Key Accountabilities** - Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) - Achievement and maintenance of customer satisfaction **Job Responsibilities & Duties** - Follow-up on...

Bachelors Degree in Engineering or Architecture - Minimum of five (5) years professional experience in data center or mission critical facility design with basic multidisciplinary knowledge of mission critical systems, design process, pre-construction requirements and the construction process. - Minimum of two (2) years of Project Management or Project Lead...