Customer Experience Manager

6 days ago


Singapore beBeeCustomerExperience Full time $50,000 - $75,000

Job Title: Customer Experience Manager

The Role:

We are seeking a skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for ensuring that customers receive exceptional service and support.

Key Responsibilities:

  • Manage customer complaints and issues in a timely and professional manner.
  • Collaborate with cross-functional teams to implement process improvements and enhance the overall customer experience.
  • Develop and maintain relationships with customers to understand their needs and preferences.
  • Monitor and report on customer feedback and sentiment.
  • Implement strategies to improve customer satisfaction and loyalty.

Requirements:

  • Minimum 2 years of experience in a customer-facing role or contact center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Knowledge of banking and cards processes, products, and systems.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Others:

This is an exciting opportunity to join a leading organization and make a real impact on customer experience.



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