Current jobs related to Customer Experience Manager - Singapore - Hegen Pte Ltd

  • Customer Experience Manager

    42 minutes ago

    Singapore beBeeCustomerExperience Full time $80,000 - $120,000

    Customer Experience ManagerWe are seeking a dedicated individual to join our team as a Customer Experience Manager. In this role, you will be instrumental in championing customer-focused strategies and overseeing the design, execution, and management of the Net Promoter Score (NPS) program.About the RoleThe Customer Experience Manager will be responsible for...

  • Customer Experience Manager

    1 day ago

    Singapore PRISM+ Full time

    Key Responsibilities: - Customer Service Process Design: - Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction. - Implement best practices and workflows to streamline customer interactions. - Lead process improvement initiatives to reduce response times and enhance the customer journey. - Difficult...

  • Customer Experience Manager

    1 day ago

    Singapore PRISM Full time

    **Description**: Key Responsibilities: - Customer Service Process Design: - Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction. - Implement best practices and workflows to streamline customer interactions. - Lead process improvement initiatives to reduce response times and enhance the customer journey. -...

  • Manager, Customer Experience

    13 hours ago

    Singapore Singtel Full time

    Join to apply for the Manager, Customer Experience role at Singtel Be a Part of Something BIG At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach. We are seeking...

  • Manager, Customer Experience

    2 days ago

    Singapore INCOME INSURANCE LIMITED Full time

    Create optimised and seamless customer experiences across O2O2O (online - offline - online) spanning a multitude of touch points across Income and user experience documentation that includes user personas, user flows, wireframes and site maps - Lead and/or contribute towards CX Strategies / Blueprint design with partner agency(ies) for respective streams...

  • Manager Customer Experience

    2 weeks ago

    Singapore Porsche Asia Pacific Full time

    **Tasks**: - Drive the regional strategy and ensure cross-functional integration, management, and planning for a best-in-class Customer Experience across the customer journey, maximizing customer excitement at each individual touchpoint. - Manage and develop the Customer Experience function to enhance performance by setting clear KPIs and measuring against...

  • Manager, Customer Experience

    13 hours ago

    Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach. We are seeking someone who is passionate about customer...

  • Customer Experience Manager

    2 days ago

    Singapore beBeeCustomerService Full time $4,500 - $8,500

    Job Title: Customer Experience ManagerWe are seeking a Customer Experience Manager to oversee the delivery of exceptional customer experiences across our organization. The successful candidate will be responsible for managing, mentoring, and coaching team members to achieve quality and productivity.Key Responsibilities:Develop and implement procedures to...

  • Customer Experience Manager

    42 minutes ago

    Singapore beBeeLeader Full time $90,000 - $120,000

    Job TitleA Supervisor role is available in our Customer Support team.About the JobThis is an opportunity to lead a specialized team of customer-focused support analysts who own high-value customer relationships essential to our mission. You will play a crucial role ensuring we deliver an outstanding high-value customer experience globally.Key...

  • Manager, Customer Experience

    9 hours ago

    Singapore Singtel Full time

    Join to apply for the Manager, Customer Experience role at Singtel Be a Part of Something BIG At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach. We are...

Customer Experience Manager

2 weeks ago

Singapore Hegen Pte Ltd Full time

Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped parents.

**THE ROLE** - Customer Experience Manager

Hegen offers customer-centric leader the opportunity to design, enhance and manage the Customer Experience journey at Hegen by leading the Customer Service & Experience team to strengthen our customer touchpoints. If you believe that customer experience can be develop from a strategic perspective, you will find joy and success in this role by demonstrating your customer relationship management skills and strategic understanding of customer experience.
**- Develop strategies to cultivate and deepen relationships with Hegen customers by finding new and creative ways to drive meaningful experience for customers
- Create the customer journeys roadmaps and manage each touchpoints, to enable customers to be educated, supported and equipped with the necessary resources
- Act as the voice of your customers and champion their needs by gathering feedback and listening for insights to develop strategies to serve them better
- Works closely with internal stakeholders, such as Marketing Department, to create engaging contents to engage customers better
- Lead the implementation of the Customer Relationship Management (CRM) system and propose implementation of innovative digital tools to enhance the customer’s digital experience
- Support the R&D department in the conducting of Home User Trials, Focus Groups and other key initiatives to understand customers better
- Keep abreast of developments in customer experience and industry best practices

**Requirements**:

- At least 3 to 5 years’ experience in customer strategy and relationship management role, equipped with managerial experience
- Experience in fast-paced startups, digital marketing, digital sales or FMCG will be advantageous
- Technologically savvy with ZenDesk and other digital tools
- Experience in the implementation and/or management of CRM software
- Strong analysis skills, ability to synthesize data to improve the customer experience
- Strong communication skills (oral & written), persuasion and negotiation skills
- Passionate to work for a homegrown brand and believe in the brand’s purpose of celebrating the parenthood journey