Customer Service Assistant

7 days ago

Singapore DB GOLF TRAINING & PERFORMANCE CENTER PTE. LTD. Full time

**Job Title**: Customer Service Assistant (Part-Time)

**Location**: New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)

**About the Role**:
DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with occasional shifts at our Tampines center. If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you

**Alternate shifts on weekdays and weekends, with 2 days off per week.**:
**Key Responsibilities**:

- **Customer Assistance**: Provide exceptional service to customers, ensuring a smooth and positive experience.
- **Facility Navigation**: Guide customers through the facility, assisting them with golf range, simulators, and event areas.
- **Booking & Scheduling**: Assist in managing bookings for lessons, simulator sessions, and events.
- **Product Knowledge**: Offer information on DB Golf Center’s services.
- **Administrative Support**: Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
- **Collect Payments**: Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
- **Customer Feedback**: Gather and report customer feedback to management for continuous service improvement.

**Qualifications & Experience**:

- **Required**:
Previous customer service experience, preferably in a sports or leisure setting.
Strong communication skills and a friendly, approachable attitude.
Ability to stay organized and manage multiple tasks efficiently.
Willingness to work primarily at the new North location, with occasional shifts at the Tampines center.
- **Preferred**:
Knowledge of golf or prior experience in a golf-related environment.
Comfortable with basic administrative duties and processing digital payments.

**Additional Requirements**:

- Flexibility to work shifts on weekends and public holidays as needed.A positive, professional attitude with excellent customer service skills.

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