
Leader Of Customer Experience
2 weeks ago
Are you looking for a challenging role that allows you to lead and manage a team of contact center professionals?
Manager, Inbound Contact Center is a key position in our organization that requires exceptional leadership skills and the ability to drive results.
We are seeking an experienced and skilled professional who can oversee the day-to-day operations of our inbound contact center and ensure that our customers receive high-quality service.
- Lead and manage a team of customer service representatives to achieve sales and service goals.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain accurate records and reports to track team performance and identify areas for improvement.
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in a supervisory or management role in a contact center environment.
- Excellent communication and leadership skills.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
We are a leading financial institution that values innovation and excellence. We offer a range of products and services designed to meet the needs of individuals and businesses. Our goal is to provide exceptional customer experiences and build long-term relationships with our clients.
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