Customer Experience Leader

3 days ago

Singapore beBeeLeadership Full time $104,000
Job Overview

We are seeking an experienced leader to spearhead our Executive Escalation Support team.

About the Role
  • Lead a specialized team of customer-focused support analysts who own high-value relationships.
  • Develop and implement strategies for effective stakeholder management, task prioritization, and efficient execution.
Responsibilities
  1. Cultivate a best-in-class experience for customers through decisive leadership, collaboration, and critical thinking.
  2. Collaborate across teams to resolve complex customer issues at the root cause.
  3. Represent the customer's interests within organizations to drive impactful changes.
  4. Champion clear communication with internal partners to align on solutions.
  5. Serve as an escalation point for the organization.
  6. Proactively identify customer needs to simplify the customer experience.
  7. Identify opportunities to enhance the customer experience with additional features, services, and products.
Requirements

The ideal candidate will have:

  • Strong leadership and interpersonal skills.
  • Ability to prioritize tasks effectively.
  • Excellent communication and problem-solving skills.
  • Experience in customer-facing roles.

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