Customer Experience Ambassador

3 days ago

Singapore beBeeCustomer Full time

Customer Service Associate

Job Summary:

We are seeking a highly skilled and experienced Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service experiences that meet and exceed customer expectations.

Key Responsibilities:

  • Explain our courses and education philosophy to potential customers
  • Promote centre programs to potential and existing customers
  • Build relationships with our customers
  • Handle phone and email queries effectively and promptly
  • Perform and manage sales transactions effectively and promptly

Administrative Duties:

  • Arrange replacement lessons for students, and appointments for parents, center management or teachers
  • Responsible for center's inventory and simple logistics
  • Other administrative and ad hoc duties, e.g. filing documents

Requirements:

  • Minimum GCE 'A' levels or Diploma qualifications
  • At least 2 years of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
  • Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
  • Open to being deployed at other centers due to work exigencies

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