Customer Experience Ambassador

4 days ago

Singapore beBeeCustomer Full time $3,500 - $4,500
Job Overview

We are seeking a skilled Customer Experience Ambassador to join our team. As a Customer Experience Ambassador, you will play a vital role in providing exceptional support experiences to customers via various communication channels.

Your primary mission is to identify customer needs, research existing issues, and provide strategic solutions that best address customer requirements.

You will ensure timely resolution of customer inquiries, effective follow-up with service partners, and internal departments to close cases in accordance with our service standards.

In addition to delivering excellent services, you will also provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

Main responsibilities include:

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