Guest services executive
3 hours ago
Company Description Experience the dynamic energy and cultural charm of Singapore at Pullman Singapore Hill Street , our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city while experiencing the unparalleled hospitality that defines the Pullman experience. Every aspect of your stay – be it design, amenities, or service – is made to inspire and invigorate. Cleverly revolving around a railway junction theme, interiors hearken back to Pullman’s 19th-century roots of luxury rail travel, harmoniously blended with contemporary touches. Job Description Summary Guest Services Executive focuses on customer service and fosters relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guests upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attends to guest feedback, and attempts to perform first person recovery steps. Job Responsibilities Be part of Front Office areas such as Front Desk, Executive Lounge, and Concierge Assist guests with check-in and check-out, and other cashiering duties Register guests and assign rooms according to their reservation confirmation Work towards maximizing room revenue by upselling higher room categories to guests whenever possible Maintain the privacy of all guests by ensuring their details are kept strictly confidential Understand all room types and work with Housekeeping to manage room status effectively Adhere to proper credit matters and cash handling policies and procedures Understand the usage of internal communication logs to communicate effectively with other colleagues Handle guest feedback and attempt to perform first person recovery steps Monitor front office emails and respond to them effectively Provide guidance and on-job training for Guest Services Officers Ensure and check that all daily front desk tasks are completed Ensure that all guest arrival and departure procedures are in accordance with SOP and recommend improvements accordingly Assist to perform Executive Lounge and Concierge duties whenever required Provide warm welcome and fond farewell in accordance with hotel standards and SOPs Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions Be familiar with hotel products and services and recommend to guests accordingly Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby Maintain complete knowledge of all hotel products and services Maintain the cleanliness and neatness of the Front Office areas Be fully familiar with the Emergency Procedures, Policies, and Standard Operating Procedures as established by the Hotel Attend all briefings, meetings, and trainings as assigned by management Perform other reasonable duties as assigned by the management Qualifications Minimum 1 year experience in a similar capacity Excellent communication and interpersonal skills with colleagues and guests Excellent customer service skills and enjoy creating delightful moments for guests Able to thrive in a dynamic and fast-paced environment Strong analytical and problem-solving skills Strong operational leadership with a business mindset Read, write, and speak English fluently Additional Information Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. #J-18808-Ljbffr
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Guest services executive
1 week ago
Singapore Paradox Clarke Quay Pte. Ltd. Full timeThe main responsibilities and tasks of this position are as listed below, but not limited to these: In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are completed on time and follow the quality standard. To check and ensure the Front Desk is fully equipped with all stationery and report any equipment...
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Guest Services Executive
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Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full timeRoles & ResponsibilitiesSummaryGuest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises...
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Executive of Guest Services
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Guest Services Executive
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Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeRoles & ResponsibilitiesParadox Clarke Quay Pte. Ltd. / Paradox Singapore Merchant Court partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.The main responsibilities and tasks of this position are as listed below, but not...
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Guest Services Executive
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Guest Services Executive
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Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...
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Guest services executive
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Singapore QT Singapore Full timeAre you currently working in a service-based environment and looking to take your skills to one of the most exciting new brands to hit Singapore? Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction? Do you dream of an ever-changing, fast-paced team environment where you get coaching and...
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Guest Service Executive
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Guest Service Executive
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Guest Service Executive
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Hospitality Guest Service Executive
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Conrad Service Guest Service Executive
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Hotel Guest Service Executive
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Guest services executive
1 week ago
Singapore Amara Singapore Full timeJOB RESPONSIBILITIES : Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Responsible for checking in guests such as registering and assigning rooms to guests. Issues access card and escorts guest to their room. Manages guests’ accounts and information availability in the...
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Guest Services Executive
3 months ago
Singapore HOTEL GRAND PACIFIC Full timeRoles & ResponsibilitiesJob Description: Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...
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Guest Service Officer
3 weeks ago
Singapore MCI Career Services Pte Ltd Full timeWe are seeking a Guest Service Officer to provide a smooth and timely check in/out for all residents. The successful candidate will ensure accuracy and collection of outstanding bills from all residents.The ideal candidate will follow up on resident's requests, maintain strict security procedures when issuing of room keys and resident confidentiality, and...
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Executive, guest service
2 weeks ago
Singapore CapitaLand Group Full timeYou will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager. Responsibilities You will: Assist guests with check-in and check-out procedures Ensure...
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Executive, guest service
4 weeks ago
Singapore CapitaLand Group Full timeYou will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager. Responsibilities You will: Assist guests with check-in and check-out procedures Ensure all guests are...
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Guest Service Ambassador
1 month ago
Singapore MCI Career Services Pte Ltd Full timeJob Summary:As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests. You will register and room all arrivals in accordance with hotel standards, assist with guests' luggage, and perform personalized check-in, check-out, and room change procedures efficiently and promptly.Key Responsibilities:Register and...