Hospitality Guest Service Executive

11 hours ago


Singapore VILLAGE HOTEL KATONG Full time

Job Title: Hospitality Guest Service Executive

Company Overview: Village Hotel Katong is a leading hospitality brand, committed to providing exceptional service and unforgettable experiences for our guests.

Salary: SGD 3,500 - SGD 4,200 per month, depending on experience.

About the Role:

The Senior / Guest Service Executive will be responsible for ensuring that our guests receive courteous services in a timely manner. This includes addressing guest complaints, requests, and enquiries professionally and tactfully.

Key Responsibilities:

  • Collaborate with Assistant Manager: Work closely with the Assistant Manager to ensure seamless service delivery to all hotel guests.
  • Guest Services: Respond promptly and effectively to guest complaints, requests, and enquiries, maintaining a professional and courteous demeanor at all times.
  • Guest Understanding: Develop a thorough understanding of our guests' preferences and needs, ensuring that our services meet their expectations.
  • Team Collaboration: Maintain effective working relationships with all hotel personnel, promoting a positive and productive team environment.
  • Additional Tasks: Take on additional tasks assigned by superiors, demonstrating a proactive and professional approach.

Requirements:

  • Education: O Levels or equivalent.
  • Availability: Able to work rotating shifts, weekends, and Public Holidays.
  • Skills and Qualities: Positive attitude, outgoing personality, good communication skills, ability to work under pressure, and strong interpersonal skills.

What We Offer:

  • Competitive Salary: SGD 3,500 - SGD 4,200 per month.
  • Opportunities for Growth: Develop your skills and knowledge in a dynamic and supportive environment.
  • Excellent Benefits: Enjoy a range of benefits, including medical insurance, meal allowances, and annual leave.

Join Our Team: If you are passionate about delivering exceptional guest experiences and have a keen eye for detail, we would love to hear from you



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