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Executive, Guest Service

2 weeks ago

Singapore CapitaLand Full time

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.
Responsibilities
You will:
Assist guests with check-in and check-out procedures
Ensure all guests are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate all guests' queries and needs
Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
Manage guests’ accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Respond to all queries through walk-ins, emails and calls and assist with requests
Handle and record resident feedback and complaints, referring them to supervisors and managers
Perform related tasks as assigned
Job Requirements
You have:
Possess a good command of spoken and written English
Pay attention to details
Excellent team player and service-oriented
Passion in learning a variety of tasks, including handling paperwork
Willingness to perform shifts
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