Executive, Guest Service
4 days ago
You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests' satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.
Responsibilities
You will:
- Assist guests with check-in and check-out procedures
- Ensure all guests are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all guests' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
- Manage guests' accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Respond to all queries through walk-ins, emails and calls and assist with requests
- Handle and record resident feedback and complaints, referring them to supervisors and managers
- Perform related tasks as assigned
Job Requirements
You have:
- Possess a good command of spoken and written English
- Pay attention to details
- Excellent team player and service-oriented
- Passion in learning a variety of tasks, including handling paperwork
- Willingness to perform shifts
Coaching
Front Office
Quality Assurance
Housekeeping
Interpersonal Skills
Counseling
Opera
Team Player
Customer Service
Hotel Management
Directing
Safety Training
Hospitality
-
Guest Services Manager
4 days ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeRoles & ResponsibilitiesCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications. At least 5 Year(s) of working experience in the related field is required for this position. Preferably Managerial experience in...
-
Guest Services Executive
5 days ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full timeRoles & ResponsibilitiesSummaryGuest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests' needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the...
-
Guest Service Executive
5 days ago
Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full timeRoles & ResponsibilitiesWe are seeking a highly motivated and guest-focused Guest Service Executive to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service, ensuring that every guest has a memorable and personalized experience at our hotel.What you do:Provide warm and personalized welcomes to...
-
Guest Services Executive
5 days ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members...
-
Guest Services Executive
3 weeks ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...
-
Guest Service Executive
3 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...
-
Executive, Guest Service
5 days ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...
-
Guest Service Executive
3 weeks ago
Singapore PHOENIX OPCO PTE. LTD. Full timeRoles & ResponsibilitiesAre you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where...
-
Guest Service Executive
3 weeks ago
Singapore 30 BENCOOLEN PTE. LTD. Full timeRoles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights: 5-day work week Career Progression Opportunities Dynamic teamJob Description: Reporting to...
-
Guest Service Executive
3 weeks ago
Singapore Marina Bay Sands PTE. LTD. Full timeRoles & ResponsibilitiesSummary of Job ResponsibilitiesAttend to guests at hotel front office in accordance to Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests.Job Responsibilities1. Accomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required...
-
Conrad Service Guest Service Executive
3 weeks ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Conrad Service Guest Service Executive
3 weeks ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Guest Services Executive
3 weeks ago
Singapore HOTEL GRAND PACIFIC Full timeRoles & ResponsibilitiesJob Description:Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...
-
Guest Services Executive
3 weeks ago
Singapore HOTEL GRAND PACIFIC Full timeRoles & ResponsibilitiesJob Description: Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...
-
Guest Services Executive
5 days ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeRoles & ResponsibilitiesThe Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy,...
-
Guest Service Executive
5 days ago
Singapore SSG HOTELS PTE. LTD. Full timeRoles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...
-
Guest Services Executive
5 days ago
Singapore AQUEEN HOTELS PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & RequirementsAccommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Excellent...
-
Guest Services Executive
2 weeks ago
Singapore ORCHARD GRAND COURT PTE LTD Full timeRoles & Responsibilities· To provide courteous, prompt and personalised service and if possible to comply with each and every guest's request and needs.· To sell rooms in a manner designed to maximise revenue and occupancy with guest's satisfaction.· To check in/out guest in compliance to the standard policies and procedures.· To familiarise procedures,...
-
Guest Service Executive
5 days ago
Singapore VILLAGE HOTEL BUGIS Full timeRoles & ResponsibilitiesResponsibilities:Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle...
-
Guest Services Officer
3 weeks ago
Singapore GRAND PARK CITY HALL Full timeRoles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...