Guest Services Manager

2 days ago


Singapore TREETOPS EXECUTIVE RESIDENCES Full time
Roles & Responsibilities
  • Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.
  • At least 5 Year(s) of working experience in the related field is required for this position.
  • Preferably Managerial experience in Customer Service or equivalent.

Responsibilities:

  • Lead a team of Guest Services staff
  • Attend to guests' needs and enquiries.
  • Handles checking-in and checking-out of guests.
  • Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
  • Supervise, monitor and evaluate the service standards provided by the Guest Services team
  • Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.

Requirements:

  • Good interpersonal skills and positive working attitudes
  • Service oriented and able to display passion, energy and professionalism in their duties
  • Resilient, proactive and ability to work independently under minimal supervision and in a team
  • Perform 2-rotating shifts and able to work on weekends and public holidays when necessary
  • Candidates with servicing experience can apply. Salary will commensurate with experience
  • Staff duty meal will be provided
Tell employers what skills you have

communicate
Resilience
service oriented
service standards
Energetic Team Player
inter-personal skills
Managerial
Customer Satisfaction
Customer Service
Positivity
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