Guest Service Manager
2 weeks ago
- Starting from $6500/month
- 5 Days Work Week, Office Hours
- Attractive Benefits and Bonuses
- 5 Star Hotel
- Good Working Culture
Job scope:
- Managing Front Desk Operations: Overseeing daily check-ins, check-outs, room assignments, and managing guest information at the front desk.
- Staff Supervision: Hiring, training, and evaluating front desk staff, including receptionists, concierges, and bellhops, to ensure they deliver exceptional service.
- Guest Complaint Resolution: Promptly addressing and resolving guest complaints, concerns, and issues in a professional manner.
- Guest Service Standards: Setting and maintaining high standards for guest service, including communication, hospitality, and problem-solving.
- Interdepartmental Coordination: Collaborating with other departments like housekeeping, maintenance, and sales to ensure seamless guest experience.
- Guest Feedback Analysis: Monitoring guest feedback, identifying areas for improvement, and implementing necessary changes to enhance guest satisfaction.
- VIP Guest Management: Handling special requests and needs of VIP guests.
- Shift Management: Scheduling and managing staff shifts to ensure adequate coverage throughout the day.
- Operational Reporting: Producing reports on key performance indicators like guest satisfaction, occupancy rates, and staff performance.
Requirements:
- Relevant working experience as a Guest Service Manager
Apply now with apply5@talentvis.com today with your resume.
EA License No: 04C3537
EA Personnel No: R23117142
EA Personnel Name: Estele Chai
Tell employers what skills you haveCoaching
Front Office
Producing
Appraisals
Housekeeping
Interpersonal Skills
VIP
Public Relations
Rendering
Opera
Diplomacy
Customer Service
Scheduling
Hotel Management
Directing
Hospitality
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