Assistant Guest Services Manager

2 weeks ago

Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Highlights

  • Dynamic work environment
  • Open and collaborative culture

Inspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named "Marie Villa" by the great-grandson of Singapore's well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

  • Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
  • Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
  • Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
  • Ensure that the Department Operational Budget is strictly adhered to.
  • Monitor service and Operation standards in the hotel.
  • Support Host needs in other departments based on the hotel priorities and anticipated business levels.
  • Be available and on duty during peak periods (frequently opening and closing the operation)
  • Conduct frequent and thorough room inspections in liaison with Housekeeping.
  • Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
  • Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
  • Be personally and frequently verify that guest's check-in / out are receiving the best possible service.
  • Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
  • Ensure corrective training is implemented based on the feedback received
  • Maintain standards of guest service quality. Analyze response time to guest's requests for items and maintenance requests and highlight any issues to the respective department head.
  • Ensure that the Guest Services team projects a warm, professional and welcome image.
  • Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
  • To undertake any other reasonable task or request as directed by the management.

Requirements

  • Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
  • Minimum of two years of previous experience in a front office supervisory in an established or luxury/upscale or boutique hotel.
  • managerial position, preferably from an international luxury hotel.
  • Service-oriented, attentive to details and observant
  • Excellent oral and written communications skills
  • Good command of written and spoken English
  • Adaptable and outgoing with excellent interpersonal skill
  • Ability to work under pressure and be flexible.
  • Passionate and enthusiastic with a positive 'can-do' attitude
Tell employers what skills you have

Front Office
Customer Relationship
Concierge Services
Property Management
Quality Assurance
Housekeeping
Property
Hospitality Management
Attentive
Inventory Management
Adaptable
Written Communications
Transportation
Cashiering
Customer Service
Service Excellence
Hotel Management
Service Delivery
Hospitality

  • Assistant Guest Relations Manager

    2 weeks ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesLiberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any...

  • Assistant Guest Relations Manager

    2 weeks ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesLiberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any...

  • Guest Services Manager

    4 days ago

    Singapore Sofitel Mumbai BKC Full time

    Job OverviewSofitel Singapore City Centre is seeking an experienced Guest Services Executive/Officer to join our team. As a key member of the Front Office, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Supervise the Front Office operation and workflow to maximize guests'...

  • Assistant Manager, Guest Service

    2 weeks ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities· Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground· Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them· Ensure...

  • Guest service associate

    7 days ago

    Singapore Sentosa Development Corporation Full time

    Guest Services Associate is responsible for ensuring consistent quality of excellent customer service for all guests. To ensure that daily operations are run smoothly. Ensure all guests have a speedy check-in and check-out process in line and always greet guests with a smile. Job Responsibilities Reception duties and tasks include ensuring guests experience...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore VILLAGE HOTEL SENTOSA Full time

    Roles & ResponsibilitiesResponsibilities: Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore VILLAGE HOTEL SENTOSA Full time

    Roles & ResponsibilitiesResponsibilities:Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...

  • Guest Service Manager

    2 weeks ago

    Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesStarting from $6500/month 5 Days Work Week, Office Hours Attractive Benefits and Bonuses 5 Star Hotel Good Working CultureJob scope:Managing Front Desk Operations: Overseeing daily check-ins, check-outs, room assignments, and managing guest information at the front desk. Staff Supervision: Hiring, training, and evaluating front...

  • Guest Service Manager

    3 weeks ago

    Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesStarting from $6500/month 5 Days Work Week, Office Hours Attractive Benefits and Bonuses 5 Star Hotel Good Working CultureJob scope:Managing Front Desk Operations: Overseeing daily check-ins, check-outs, room assignments, and managing guest information at the front desk. Staff Supervision: Hiring, training, and evaluating front...

  • Senior / Guest Service Assistant

    1 week ago

    Singapore THE BARRACKS HOTEL SENTOSA Full time

    Roles & ResponsibilitiesResponsibilitiesCreate positive and memorable guests' experiences within the hotel lobby and reception area. Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. Maintains comprehensive and accurate...

  • Guest Service Officer

    2 weeks ago

    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the guest...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore VILLAGE HOTEL KATONG Full time

    Roles & ResponsibilitiesResponsibilities:Create positive and memorable guests' experiences within the hotel lobby and reception area. Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. Maintains comprehensive and accurate...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore THE OUTPOST HOTEL SENTOSA Full time

    Roles & ResponsibilitiesJob ExpectationsCreate positive and memorable guests' experiences within the hotel lobby and reception area. Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. Maintains comprehensive and accurate...

  • Guest Service Manager

    3 days ago

    Singapore This is an IT support group Full time

    Key ResponsibilitiesThe Guest Service Manager oversees the seamless flow of processes in the guest experience, ensuring it meets the highest standards. This includes accommodating all guest needs and requests, anticipating their requirements, and creating memorable experiences through personalized service. Additionally, they work closely with various...

  • Guest Service Ambassador

    4 days ago

    Singapore Sentosa Development Corporation Full time

    Job DescriptionWe are seeking a skilled Guest Service Associate to join our team at Sentosa Development Corporation. As a key member of our hospitality team, you will be responsible for ensuring consistent quality of excellent customer service for all guests.To ensure that daily operations are run smoothly, you will work closely with the Assistant Manager...

  • Guest Services Manager

    6 days ago

    Singapore MURRAY PTE. LTD. Full time

    Job DetailsJob Title: Guest Services ManagerReports to: Hotel ManagerLocation: SingaporeJob Type: Full-timeSalary: CompetitiveBenefits: Comprehensive health insurance, annual leave, and other perksResponsibilities:Manage guest check-ins and room assignmentsProvide exceptional service to guestsHandle guest complaints and resolve issues efficiently

  • Guest Service Coordinator

    7 days ago

    Singapore Grand Hyatt Singapore Full time

    Job OverviewWe are committed to delivering exceptional guest experiences, and we need a skilled Guest Service Coordinator to help us achieve this goal.The successful candidate will have a relevant degree or diploma in Hospitality or Tourism management and a minimum of 2 years of work experience in Guest Relations.The role involves overseeing the daily shift...

  • Guest Services Representative

    3 days ago

    Singapore CapitaLand Full time

    Job Summary:CapitaLand is seeking a highly skilled and service-oriented individual to join our team as an Executive, Guest Service. This is an exciting opportunity to work in a dynamic environment where no two days are the same. You will support the daily guest service operations in our Hotel, creating a pleasant and lasting atmosphere that enables guests'...

  • Executive, guest service

    7 days ago

    Singapore CapitaLand Group Full time

    You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager. Responsibilities You will: Assist guests with check-in and check-out procedures Ensure all guests are...

  • Guest Service Coordinator

    6 days ago

    Singapore CapitaLand Full time

    At CapitaLand, we are seeking a skilled Guest Service Coordinator to support our daily guest service operations in our Hotel.You will create a pleasant and lasting atmosphere that enables guests' satisfaction and provide a sense of home away from home. Your role involves assisting guests with check-in and check-out procedures, ensuring all guests are...