Guest Services Representative
7 days ago
CapitaLand is seeking a highly skilled and service-oriented individual to join our team as an Executive, Guest Service. This is an exciting opportunity to work in a dynamic environment where no two days are the same. You will support the daily guest service operations in our Hotel, creating a pleasant and lasting atmosphere that enables guests' satisfaction and provides a sense of home away from home.
About the Role:
You will report directly to the Acting Assistant Front Office Manager, who will provide guidance and support to ensure your success in this role. You will be responsible for assisting guests with check-in and check-out procedures, ensuring all guests are attended to at the Front Desk, issuing apartment access key cards, and attending to and anticipating all guests' queries and needs.
Your Key Responsibilities:
• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest, and assist guests in making travel, tours, and restaurant reservation arrangements
• Manage guests' accounts, information, and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned
Requirements:
To succeed in this role, you will need to possess a good command of spoken and written English. You should also have excellent attention to detail and be an exceptional team player with a service-oriented approach. Additionally, you should be passionate about learning a variety of tasks, including handling paperwork, and be willing to perform shifts.
What We Offer:
As a valued member of our team, you can expect to receive ongoing training and development opportunities to enhance your skills and knowledge. Our competitive salary package reflects our commitment to rewarding hard work and dedication. If you are a motivated and enthusiastic individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.
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