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Guest Service Representative

1 week ago

Singapore CapitaLand Full time

At CapitaLand, we strive to provide exceptional guest service operations in our Serviced Residences.

Key Responsibilities:
  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all residents' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents' accounts, information and apartment availability in the system
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers
  • Receive and convey messages to residents promptly
  • Handle the safekeeping of cash and residents' valuables and belongings