Assistant Manager, Guest Service

2 weeks ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time
Roles & Responsibilities

Responsibilities

· Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

· Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them

· Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness

· Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations

· Promote teamwork and quality service within the team and coordination with the other departments

· Manage the expenses of the department and prepare the annual departmental operating budget and finance

· Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities

· Attend to and anticipate guests' queries and needs, especially those of VIP guests', and perform the appropriate service recovery when necessary

· Review and follow up on guests' feedback and satisfaction scores to improve quality and standards

· Ensure smooth check-in and check-out for guests

· Coordinating with the Housekeeping team to ensure that arrival apartments are ready before the check-in time

· Verifying the accuracy of all guests' registration and check-out documents.

· Assist to develop pricing strategies and manage apartment allocations to maximize revenue and occupancy

· Review activities and brainstorm strategies to improve residents' experiences

· Report any damage and maintenance defects to the Engineering Department

· Manage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accounts

· Work with the Finance Department to monitor and follow up on receivables and processing of payables

· Perform and approve for cash and credit card refunds and ensure documents are checked and submitted to Finance

· Ensure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to Finance

· Account for all credit card settlements and ensure they tally with actual postings and amounts needed to be charged

· Coordinate with Reservations and Sales Team on corporate clients and group bookings

· Assume other responsibilities as designated by the Front Office Manager

Job Requirements

You have:

· At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory or Managerial role

· Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.

· Service-oriented

· Supervisory or Managerial skills

· A Team Player

· Passion for coaching and guiding.

· Passion in learning a variety of tasks, including handling paperwork and managing a team

· Willingness to perform shifts.

Benefits

  • 5-day work week in consideration of our culture of work-life balance
  • Flexible benefits with comprehensive medical coverage for self and family
  • Learning and development opportunities
  • Subsidised rates at Ascott Serviced Residences
  • Advocate staff volunteerism
Tell employers what skills you have

Coaching
Front Office
Housekeeping
VIP
Hospitality Industry
Service Recovery
Credit Cards
Inventory Control
Accounts Receivable
Closings
Apartments
Human Resource
Team Player
Scheduling
Hotel Management
Hospitality

  • Assistant Guest Services Manager

    2 weeks ago

    Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob HighlightsDynamic work environment Open and collaborative cultureInspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard...

  • Guest Services Manager

    7 days ago

    Singapore Sofitel Mumbai BKC Full time

    Job OverviewSofitel Singapore City Centre is seeking an experienced Guest Services Executive/Officer to join our team. As a key member of the Front Office, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Supervise the Front Office operation and workflow to maximize guests'...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore VILLAGE HOTEL SENTOSA Full time

    Roles & ResponsibilitiesResponsibilities: Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore VILLAGE HOTEL SENTOSA Full time

    Roles & ResponsibilitiesResponsibilities:Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...

  • Guest Service Manager

    2 weeks ago

    Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesStarting from $6500/month 5 Days Work Week, Office Hours Attractive Benefits and Bonuses 5 Star Hotel Good Working CultureJob scope:Managing Front Desk Operations: Overseeing daily check-ins, check-outs, room assignments, and managing guest information at the front desk. Staff Supervision: Hiring, training, and evaluating front...

  • Guest Service Manager

    4 weeks ago

    Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesStarting from $6500/month 5 Days Work Week, Office Hours Attractive Benefits and Bonuses 5 Star Hotel Good Working CultureJob scope:Managing Front Desk Operations: Overseeing daily check-ins, check-outs, room assignments, and managing guest information at the front desk. Staff Supervision: Hiring, training, and evaluating front...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore THE BARRACKS HOTEL SENTOSA Full time

    Roles & ResponsibilitiesResponsibilitiesCreate positive and memorable guests' experiences within the hotel lobby and reception area. Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. Maintains comprehensive and accurate...

  • Guest Service Officer

    2 weeks ago

    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the guest...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore VILLAGE HOTEL KATONG Full time

    Roles & ResponsibilitiesResponsibilities:Create positive and memorable guests' experiences within the hotel lobby and reception area. Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. Maintains comprehensive and accurate...

  • Senior / Guest Service Assistant

    2 weeks ago

    Singapore THE OUTPOST HOTEL SENTOSA Full time

    Roles & ResponsibilitiesJob ExpectationsCreate positive and memorable guests' experiences within the hotel lobby and reception area. Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. Maintains comprehensive and accurate...

  • Guest Service Manager

    6 days ago

    Singapore This is an IT support group Full time

    Key ResponsibilitiesThe Guest Service Manager oversees the seamless flow of processes in the guest experience, ensuring it meets the highest standards. This includes accommodating all guest needs and requests, anticipating their requirements, and creating memorable experiences through personalized service. Additionally, they work closely with various...

  • Guest Service Ambassador

    7 days ago

    Singapore Sentosa Development Corporation Full time

    Job DescriptionWe are seeking a skilled Guest Service Associate to join our team at Sentosa Development Corporation. As a key member of our hospitality team, you will be responsible for ensuring consistent quality of excellent customer service for all guests.To ensure that daily operations are run smoothly, you will work closely with the Assistant Manager...

  • Guest Services Representative

    6 days ago

    Singapore CapitaLand Full time

    Job Summary:CapitaLand is seeking a highly skilled and service-oriented individual to join our team as an Executive, Guest Service. This is an exciting opportunity to work in a dynamic environment where no two days are the same. You will support the daily guest service operations in our Hotel, creating a pleasant and lasting atmosphere that enables guests'...

  • GUEST SERVICES EXECUTIVE

    7 days ago

    Singapore Amara Singapore Full time

    JOB RESPONSIBILITIES : Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Responsible for checking in guests such as registering and assigning rooms to guests. Issues access card and escorts guest to their room. Manages guests’ accounts and information availability in the...

  • Assistant Guest Relations Manager

    2 weeks ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesLiberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any...

  • Guest Service Ambassador

    6 days ago

    Singapore CapitaLand Group Full time

    **Job Description:**You will be the face of our Hotel, providing exceptional guest service and ensuring a memorable experience for all visitors.Key Responsibilities:Assist guests with check-in and check-out proceduresEnsure all guests are attended to at the Front DeskIssue apartment access key cardsAttend to and anticipate all guests' queries and...

  • Assistant Guest Relations Manager

    2 weeks ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesLiberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any...

  • Guest Services Executive

    6 days ago

    Singapore Paradox Clarke Quay Pte. Ltd. Full time

    The main responsibilities and tasks of this position are as listed below, but not limited to these: In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are completed on time and follow the quality standard. Check and ensure the Front Desk is fully equipped with all stationary and report any equipment malfunction...

  • Guest Services Executive

    2 weeks ago

    Singapore HOTEL GRAND PACIFIC Full time

    Roles & ResponsibilitiesJob Description: Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...

  • Guest Services Executive

    2 weeks ago

    Singapore HOTEL GRAND PACIFIC Full time

    Roles & ResponsibilitiesJob Description:Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...