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Guest Service Executive

2 months ago

Singapore 30 BENCOOLEN PTE. LTD. Full time
Roles & Responsibilities

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.


Job Highlights:

  • 5-day work week
  • Career Progression Opportunities
  • Dynamic team


Job Description:

  • Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
  • You should be a people person who is courteous, efficient and enjoys to meet and serve .

    As a Guest Services Executive, your duties and responsibilities will include:
  • Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
  • Providing hotel and travel information and sharing local tourist insights.
  • Handling guests’ inquiries and providing prompt responses and assistance
  • Analyzing and resolving problems while exercising good judgment
  • Ensuring a high level of customer service is consistently maintained.
  • Develop and maintain positive working relationships with others.
  • Maintaining confidentiality of all guests' information and hotel data.
  • Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
  • Reporting accidents, injuries, and unsafe work conditions to the manager.
  • Adhere to all company policies, procedures and etiquettes.
  • Perform other departmental or cross departmental job duties as requested by management.

    Job Requirements:
  • Diploma or equivalent in Hospitality Management / Business Administration.
  • 2 years of experience in Guest Services, Front Desk or related professional field.
  • Computer literate and proficient with Microsoft Office.
  • Able to perform shift work including nights, weekends, and/or public holidays.
  • Good understanding/knowledge of using the hotel property management system.

Tell employers what skills you have

Front Office
hotel operations
Customer Experience
hotel industry
Hotel Booking
Hotel Administration
Customer Satisfaction
hotel reservation
Customer Service
Service Excellence
Hospitality
Boutique Hotels