Manager, escalation, contact center
2 weeks ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Review and assess escalations from Inbound Department to identify, liaise and resolve customer issues completely and promptly. Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained. Liaise with other business owners for acknowledgement, follow-up on actions/feedback requested by customers through Inbound Customer Service Departments and contacts customers to resolve requests/feedback promptly within the established service turnaround time. Ensure respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time. Monitor BU/SU’s adherence to rules, regulations and procedures and escalate to respective senior management (when required). Handle complaints and ensure all callbacks to address customers’ issues are completed within the timeline promised to or requested by customer. Work with BU/SU or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of contact centre processes. Job Requirements Bachelor Degree with 4 years of working experience in Contact Center Experience in handling follow up actions, escalation Good to have background in Contact Center Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. #J-18808-Ljbffr
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Manager, escalation, contact center
1 month ago
Singapore United Overseas Bank Ltd. Full timePosting Date: 1 Oct 2024 Location: Singapore, SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...
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Manager, escalation, contact center
1 month ago
Singapore United Overseas Bank Ltd. Full timePosting Date: 8 Oct 2024 Location: Singapore (City Area), SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore...
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Singapore United Overseas Bank Ltd. Full timeManager, Service Quality Management, Contact Center Posting Date: 23 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...
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Singapore United Overseas Bank Ltd. Full timeManager, Service Quality Management, Contact Center Posting Date: 23 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...
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Contact Center Representative
4 days ago
Singapore WYSE ACTIVE PTE. LTD. Full timeWyse Active Hub is the largest badminton facility in Singapore, located next to Jurong East MRT station. We are seeking highly motivated Contact Center Representatives to provide exceptional customer service.The ideal candidate will have a passion for helping others and excellent communication skills. This role involves responding to customer inquiries,...
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Contact Center Operations Manager
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Singapore BODYWERKZ PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Contact Center Operations Manager to join our team at BODYWERKZ PTE. LTD. As a key member of our operations team, you will be responsible for overseeing the daily activities of our contact center, ensuring that all KPIs are met, and implementing processes to improve efficiency and customer satisfaction.About the...
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Contact center
1 week ago
Singapore PERSOLKELLY Singapore Pte Ltd Full timeOur Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their team! Job Duties: Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels. Be the first contact and primary interface between all relevant stakeholders & maintain ownership of...
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Contact Center Solutions Specialist
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Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled and experienced Unified Contact Center Specialist to join our team at APBA TG Human Resource Pte. Ltd.Job Responsibilities:System Optimization: Collaborate with cross-functional teams to ensure continuous availability and optimal performance of the Customer Service CRM system.Integration Expertise: Work on...
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Senior Manager Contact Center
1 month ago
Singapore United Overseas Bank Full timeAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories.We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand. Our history spans more than 80 years.Our values are Honorable, Enterprising,...
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Singapore United Overseas Bank Full timeAbout United Overseas BankAs a leading bank in Asia, we have over 500 branches and offices across 19 countries. Our history spans more than 80 years, guided by our values: Honorable, Enterprising, United and Committed.We're committed to doing what's right, building for the future, working as one team, and pursuing long-term success.About the RoleThe...
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Contact Centre Manager
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Singapore TERRA SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesTerra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a...
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Customer Experience Leader, Contact Center
2 weeks ago
Singapore United Overseas Bank Full timeRole OverviewWe are seeking an experienced Customer Experience Leader to join our Contact Center team at United Overseas Bank. In this role, you will be responsible for leading a team of professionals who provide exceptional customer service and support to our clients.About the DepartmentThe Contact Center is a critical component of our bank's customer...
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Data Center Manager for Healthcare Operations
4 weeks ago
Singapore J & J CONSULTING PTE. LTD. Full timeAbout J & J Consulting PTE. LTD.J & J Consulting PTE. LTD. is a leading consulting firm that specializes in providing expert solutions to healthcare organizations worldwide.We are currently seeking an experienced Data Center Manager for Healthcare Operations to join our team!Job Summary:We are looking for a highly skilled and experienced Data Center Manager...
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Singapore AIA Full timeAIA's Movement towards a Healthier FutureWe're embarking on an exciting journey to create a healthier, more sustainable future for everyone.About the RoleAs a Digital Platform and Contact Center Analyst, you will play a crucial role in supporting operational, issues, and enhancement matters for our CRM system and departmental digital initiatives.Work closely...
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Escalation specialist
1 month ago
Singapore Salt Digital Recruitment Full timeSalt is hiring an ‘Escalations Specialist’ . Your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. This role places you at the center of managing...
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Escalation specialist
3 weeks ago
Singapore Salt Digital Recruitment Full timeSalt is hiring an ‘Escalations Specialist’. Your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. This role places you at the center of managing...
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Global Business Operations Lead
1 week ago
Singapore APPLE SOUTH ASIA PTE. LTD. Full timeAbout the RoleWe are seeking a highly motivated professional to join our Global Business Operations team as a Business Operations Lead for APAC Retail Contact Center.The successful candidate will be responsible for driving operational performance improvement at vendor and Apple contact center sites, with a focus on APAC Retail Contact Center performance and...
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Singapore NTT DATA Full timeJob OverviewAbout NTT DATANTT DATA is a leading global provider of business and technology services, with over 30 billion USD in revenue and operations in more than 50 countries.Compensation PackageWe offer an attractive salary range of $80,000 to $120,000 per year, depending on experience and qualifications.Job DescriptionContact Center Developer RoleThe...
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Singapore ZENITH INFOTECH (S) PTE LTD. Full timeAbout ZENITH INFOTECH (S) PTE LTD.Zenith Infotech (S) is a reputable tech recruitment firm with 27 years of experience in Singapore, specializing in ICT consultant placements. We provide our clients with expert support and guidance throughout the hiring process.Job Title: Data AnalystWe are currently seeking a highly skilled Data Analyst with 3 years of...
