Contact Center Operations Manager

6 days ago


Singapore BODYWERKZ PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Contact Center Operations Manager to join our team at BODYWERKZ PTE. LTD. As a key member of our operations team, you will be responsible for overseeing the daily activities of our contact center, ensuring that all KPIs are met, and implementing processes to improve efficiency and customer satisfaction.

About the Role

The successful candidate will have a proven track record in supervisory experience in a contact center environment, with a strong focus on analytical and problem-solving skills. You will be responsible for managing a team of agents, providing coaching and training to ensure they have the necessary skills to deliver exceptional customer service. Additionally, you will be responsible for preparing and analyzing reports to identify areas for improvement and implementing changes to drive business growth.

Key Responsibilities

- Oversee daily operations of the contact center
- Manage KPIs and implement processes to improve efficiency and customer satisfaction
- Provide coaching and training to team members
- Prepare and analyze reports to identify areas for improvement
- Develop and implement strategies to drive business growth

Requirements

To be successful in this role, you will need to possess:

- A minimum of 2 years of supervisory experience in a contact center environment
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to manage a team and prioritize tasks effectively

Benefits

We offer a competitive salary and benefits package, including:

- Salary: SGD $60,000 - $80,000 per annum
- Comprehensive benefits package, including medical and dental insurance
- Opportunity for career growth and professional development

What We Offer

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. As a Contact Center Operations Manager at BODYWERKZ PTE. LTD., you can expect:

- A dynamic and fast-paced work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package, including medical and dental insurance

Contact Information

Please submit your application, including your resume and cover letter, to us.

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