Contact Center Representative
4 days ago
Wyse Active Hub is the largest badminton facility in Singapore, located next to Jurong East MRT station. We are seeking highly motivated Contact Center Representatives to provide exceptional customer service.
The ideal candidate will have a passion for helping others and excellent communication skills. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.
Key Responsibilities:
- Serve as the primary point of contact for customers at the facility
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide information and troubleshoot issues in a timely manner
- Resolve customer complaints and escalate issues when necessary
- Maintain detailed records of customer interactions
- Collaborate with other teams to address customer needs and improve service delivery
- Identify opportunities to enhance customer experience and suggest process improvements
- Manage booking schedules
What We Offer:
- An estimated salary of SGD 35,000 - 45,000 per annum, depending on experience
- A competitive benefits package, including medical and dental insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and knowledge
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