Contact center

1 week ago


Singapore PERSOLKELLY Singapore Pte Ltd Full time

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their team Job Duties: Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels. Be the first contact and primary interface between all relevant stakeholders & maintain ownership of interactions throughout the lifecycle. Identify and escalate issues when required & maintain effective communications with stakeholders to ensure a satisfactory resolution of the cases within a reasonable timeline. Review and enhance work processes with internal and external stakeholders to improve customer experience. Other ad-hoc duties as assigned. Job Requirements: Minimum GCE O Level with 2 - 3 years of customer service experience, preferably in contact center. Resourceful, possess good communication & inter-personal skills. Proactive and attentive to details. Able to work in a fast pace and challenging environment. Other Information: Salary Up to $3000 (Basic + Allowance + Incentive). Working hours 9am to 9pm (Shift, 2 days work, 2 days off). We regret to inform only shortlisted candidates will be contacted. #J-18808-Ljbffr



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