Expert Desktop Support Professional

7 hours ago

Singapore beBeeTechnical Full time

Job Opportunity: Technical Support Specialist

We are seeking a skilled and customer-focused technical support specialist to provide expert assistance and support for desktop systems, hardware, software, and network issues. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical problems for end-users, installing and configuring computer systems, and providing timely support to ensure smooth IT operations.

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  • Provide onsite technical support for end-user service problems, including identification, diagnosis, rectification, and escalation.
  • Support desktops, notebooks, printers, scanners hardware components.
  • Responsible for the installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs, such as Windows XP/7/10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
  • Offer support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.
  • Resolve complex calls or tasks.
  • Deliver exceptional support and timely service.
Requirements:
  • Professional certificate, diploma, or advanced/higher/graduate diploma in IT-related courses.
  • Minimum 2 years of experience in an end-user support environment.
  • Excellent attitude with a willingness to learn and work in a team.
  • Strong problem-solving skills.
  • Exceptional client-facing skills with professional presence and excellent communication skills.

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