Desktop Support Expert

6 days ago

Singapore beBeeJob Full time $40,000 - $60,000
Desktop Support Specialist

We are seeking a talented Desktop Support Specialist to join our team of experts. As a key member of our IT support team, you will be responsible for providing prompt assistance to customers, addressing a range of IT topics and issues.

About the Role:

  • Provide technical support services to users on desktop-related matters.
  • Receive, prioritize, document and actively resolve end-user help requests and escalate incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/re-imaging, asset inventory management and other related tasks.
  • Escalate technical issues to 3rd party vendors or resolver groups when required.
  • Update incident records and create work instructions as needed.
  • Document standards and procedures.

Requirements:

  • At least 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
  • Clear spoken and written English.
  • ITE/Diploma graduate with 1 year experience in desktop support.
  • Possess at least one (1) of the following certifications or their equivalent:
  1. CompTIA A+
  2. CompTIA Security+
  3. CompTIA Network+
  4. Microsoft Certified: Windows Client
  5. Microsoft Certified: Managing Modern Desktops
  6. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tools, is an added advantage.
  7. Demonstrate knowledge in supporting workstations and related components.
  8. Good verbal and written communication skills.
  9. Good coordination skills.
  10. Ability to prioritize effectively and work with a sense of urgency.
  11. Effective communication with teammates and managers.

About Our Organization:

We believe in harnessing technology to drive impact and value for our people, communities and partners. We offer well-defined career tracks and specializations to enable continuous growth and development within our organization.

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