Desktop Support Expert

1 week ago

Singapore beBeeJob Full time

Desktop Support Specialist

We are seeking a talented Desktop Support Specialist to join our team of experts. As a key member of our IT support team, you will be responsible for providing prompt assistance to customers, addressing a range of IT topics and issues.

About the Role:

  • Provide technical support services to users on desktop-related matters.
  • Receive, prioritize, document and actively resolve end-user help requests and escalate incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/re-imaging, asset inventory management and other related tasks.
  • Escalate technical issues to 3rd party vendors or resolver groups when required.
  • Update incident records and create work instructions as needed.
  • Document standards and procedures.

Requirements:

  • At least 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
  • Clear spoken and written English.
  • ITE/Diploma graduate with 1 year experience in desktop support.
  • Possess at least one (1) of the following certifications or their equivalent:
    • CompTIA A+
    • CompTIA Security+
    • CompTIA Network+
    • Microsoft Certified: Windows Client
    • Microsoft Certified: Managing Modern Desktops
    • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tools, is an added advantage.
    • Demonstrate knowledge in supporting workstations and related components.
    • Good verbal and written communication skills.
    • Good coordination skills.
    • Ability to prioritize effectively and work with a sense of urgency.
    • Effective communication with teammates and managers.

About Our Organization:

We believe in harnessing technology to drive impact and value for our people, communities and partners. We offer well-defined career tracks and specializations to enable continuous growth and development within our organization.

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