Desktop Support Professional

1 day ago

Singapore beBeeSupport Full time $90,000 - $120,000
Job Description

We are seeking a highly skilled Desktop Support Professional to join our team. The ideal candidate will have excellent technical knowledge and exceptional communication skills.


Responsibilities:
  • Provide first and second-level support to end-users for desktop and laptop issues, including hardware, software, and networking problems.
  • Install, configure, and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications.
  • Diagnose and resolve desktop hardware, software, and networking issues to minimize downtime.
  • Ensure desktops and laptops comply with security policies, including patching, antivirus software, and system updates.
  • Set up and configure user accounts, permissions, and profiles within the IT environment.
  • Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources.
  • Deploy software applications and system updates via remote deployment tools and scripting.
  • Document all support tickets, technical procedures, and configurations for future reference and knowledge sharing.
  • Perform routine checks, preventive maintenance, and repair of desktop equipment.
  • Collaborate with other IT staff to assist in projects related to desktop deployment, migrations, and upgrades.

Required Skills & Qualifications

To be successful in this role, you should have:

  • At least 2 years of experience in desktop support, IT helpdesk, or similar technical roles.
  • Strong knowledge of Windows (7, 10), macOS, and Linux desktop environments.
  • Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
  • Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
  • Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
  • Experience using remote desktop tools and software deployment technologies.
  • Experience with Active Directory for user management, group policies, and permissions.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with end-users.
  • Ability to quickly diagnose and resolve technical issues under pressure.

Benefits

This role offers a competitive salary, opportunities for professional growth, and a dynamic work environment.


What We're Looking For

We value innovative thinkers who can deliver results-driven solutions. If you have a passion for technology and exceptional problem-solving skills, we'd love to hear from you.

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