Service delivery lead

2 weeks ago

Singapore This Is An IT Support Group Full time

Singapore is building the world’s first Smart Nation, with fuller use of technology to live, work and play, resulting in improved quality of life for individuals; business opportunities for enterprises and an anticipatory government that uses technology to better serve and anticipate citizens’ needs.Gov Tech will continue to enhance our national capabilities, ensuring that the key enablers are in place to enable citizens, businesses and government agencies to leverage technology to make lives better in a Smart Nation.As a Service Delivery Lead, you will provide strategic and tactical leadership in harnessing technologies (Workplace Applications and Services including Endpoints and Collaboration, Infrastructure Services including Network Connectivity and Security) to deliver value-added services to government agencies. You will also be responsible for leading the team in driving and executing ICT initiatives, apps and services, in partnership with the Chief Information Officer of the assigned agencies.You will strive to meet the business objectives and operational needs of the agencies and to ensure that they are recognized as innovative users of infocomm technologies. You will also provide advice and guidance on the strategic use of ICT and develop strong collaboration with partners and vendors for leverage in resolving critical or escalated issues.What you will be working on: Alignment of the agencies’ workplan to higher-level objectives. Review ICT initiatives and programmes, identify opportunities to harmonize IT applications, in order to achieve alignment with the over-arching ICT infrastructures and architecture. Strategic partnership with agencies’ senior management to understand their issues and help promote/influence directions. Monitor effectiveness of site performance and pre-empt problems. Facilitate synergies with other entities within Gov Tech and beyond. You will also cascade down higher-level vision, goals and initiatives. Manage the deployment of staff effectively and strategically to fulfil resource requirements. Coach/mentor staff, identify high potential talent and hone their capabilities, drive staff development opportunities, coordinate and integrate people efforts with the objective of attracting and retaining a motivated and high-performing team. What we are looking for: Graduate degree in computer science or general discipline with relevant ICT experience. 20 years’ experience with at least 10 years in management capacity. Experience in the public sector or robust ICT experience in the private sector, preferably in the development, implementation and deployment of ICT plans and activities. Knowledge of ICT operations in public and private sectors. Strategic thinking skills with a broad perspective of different issues. Strong negotiation and influencing skills. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to. We also believe it’s meaningful for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round. Subject to the nature of your job role that might require you to be onsite during fixed hours. #J-18808-Ljbffr

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