IT Service Delivery Manager Lead

6 days ago


Singapore UIC ASIAN COMPUTER SERVICES PTE LTD Full time

UIC ASIAN COMPUTER SERVICES PTE LTD seeks an experienced IT Service Delivery Manager to oversee the delivery of Microsoft 365 Managed Services. The ideal candidate will have a strong background in service delivery management, incident and problem management, and a keen focus on continuous service improvement.

The Service Delivery Manager will manage the service management framework, ensuring that service levels meet the agreed-upon Service Level Agreements. This includes leading and coordinating the Managed Services team, overseeing the management of incidents and problems, and conducting regular review meetings with service providers to discuss performance and identify improvement opportunities.

A key aspect of this role is to ensure service delivery meets defined SLAs. This involves managing the transition process for taking over managed services from existing teams or vendors, as well as reviewing and implementing service improvements based on data analysis and stakeholder feedback.

To succeed in this position, the candidate should possess excellent organizational and coordination skills, strong communication skills, and the ability to manage stakeholder relationships effectively. They should also have analytical thinking and problem-solving skills, with the ability to work in a fast-paced environment and manage competing priorities.

In addition, the successful candidate should have experience with M365 services, including Exchange Online, MS Teams, SharePoint, and OneDrive. They should also be familiar with ITIL concepts and practices, as well as having certifications such as ITIL Foundation, Microsoft 365 Certified: Enterprise Administrator Expert, or Microsoft Certified: Security Operations Analyst Associate.

We offer a competitive salary of SGD 8,500 per month, commensurate with experience, plus benefits including medical insurance, paid annual leave, and professional development opportunities.



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