Program Manager, Global Safety Support

1 month ago

Singapur, Singapore TikTok Full time
About the Team

The Global Safety Support team at TikTok focuses on providing top-notch support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations. Our goal is to leverage user experience to build trust.

Responsibilities
  • Develop a deep understanding of current processes, products, and policies, and drive recommendations for process, policy, and product improvements.
  • Track and analyze key operational and user support metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
  • Facilitate project management for the entire retention process, including document management and presentations. Drive project scope, schedule, deliverables, quality of all critical items, taking appropriate and/or effective action as needed in a timely manner.
  • Facilitate effective collaboration on safety, compliance, and user support projects from problem definition to final execution with cross-functional stakeholders; optimize the process and procedures to ensure timely and effective delivery.
  • Work with internal counterparts to have global coordination to identify, assess, and resolve user and creator-related issues in our tools, promote community well-being, and user safety.
  • Quantify parameters and establish systems for data-driven insights and workflow changes; work to ensure that the metrics we track are actionable and lead to cogent and achievable strategy.
  • Diagnose the existing organization, workflows, and projects to generate structured insights and solid suggestions related to operational excellence.
Requirements
  • Bachelor's Degree and above, with a minimum of 3 years of relevant experience in project/program management or a similar capacity.
  • Proven experience in working with cross-functional teams (Analytics, Product, Engineering, Consulting, Project Management, or equivalent team) regionally/globally.
  • Proven experience with project/program management and coordination along with strong ability to work closely with the engineering team/design team and other partner teams to guarantee effective execution of product plans.
  • Proven ability to structure process-oriented milestones.
  • Proven experience in data analysis with a strong ability to quickly identify problems, thoroughly analyze them, and deliver feasible solutions.
  • Proven experience in stakeholder management with strong ability to collaborate and influence stakeholders.
  • Excellent communication skills in English (both written and spoken).
Preferred Qualifications
  • Good data analysis background.
  • Usage of any data analytics tool (SQL, Power BI, Tableau, etc).
  • Experience in social media/internet companies would be a plus.

TikTok recognises that keeping our platform safe for our communities is no ordinary job, which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well-informed before committing to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions to ensure a truly person-centred, innovative, and integrated approach.

  • Program Manager, Global Safety Support

    6 months ago

    Singapur, Singapore TikTok Full time

    About the team The Global Safety Support (GSS) team at Trust and Safety focuses on providing support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations. The goal of GSS is...

  • Program Management and Reporting Lead for Global Safety and Support

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the RoleWe are seeking a highly skilled Program Management and Reporting Lead to join our Global Safety and Support team. As a key member of our team, you will be responsible for managing a high-performing team that develops and implements operational reporting and support platform requirements. You will work closely with cross-functional teams to...

  • Program Manager, Global Safety Operations

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the TeamThe Global Safety Support team at TikTok focuses on providing support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations.ResponsibilitiesDevelop a deep...

  • Global EHS Sr Safety Program Manager

    2 months ago

    Singapur, Singapore Micron Full time

    Job Title: Global EHS Sr Safety Program ManagerAt Micron, we are committed to environmental and safety excellence as we strive to be a global leader in memory and storage solutions. As the Global EHS Sr Safety Program Manager, you will be responsible for the successful development and implementation of key strategic initiatives and practices targeted at...

  • Global EHS Sr Safety Program Manager

    4 weeks ago

    Singapur, Singapore Micron Full time

    Job Title: Global EHS Sr Safety Program ManagerMicron is committed to environmental and safety excellence as we strive to be a global leader in memory and storage solutions.Job Summary:The Global EHS Sr Safety Program Manager will be responsible for the successful development and implementation of key strategic initiatives and practices targeted at improving...

  • Global EHS Sr Safety Program Manager

    2 months ago

    Singapur, Singapore Micron Full time

    Job SummaryMicron is committed to environmental and safety excellence as we strive to be a global leader in memory and storage solutions. As the Global EHS Sr Safety Engineer, you will be responsible for the successful development and implementation of key strategic initiatives and practices targeted at improving safety management systems and compliance for...

  • Global Safety and Support Lead

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the RoleAs the Global Safety and Support Lead, you will oversee a team responsible for providing operations support and analyzing platform issues for internal and external stakeholders. You will collaborate with cross-functional teams, including product managers, program managers, operations, policy, and communications teams, to address support issues...

  • Policy Lead, Global Safety

    3 months ago

    Singapur, Singapore TikTok Full time

    About the team As the Global Safety & Support Policy Lead, you are part of team leadership, driving the development of scalable policy solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide policy decisions. You are passionate...

  • Policy Director, Global Safety and Support

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the TeamWe are seeking a highly skilled and experienced Policy Lead to join our Global Safety and Support team. As a key member of our leadership team, you will be responsible for driving the development of scalable policy solutions to ensure user and creator best-in-class support and safety experiences and operational excellence in service...

  • Global Food Safety Strategist

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the RoleTikTok is committed to fostering a safe, healthy, and sustainable workplace that transcends borders. As a key member of our Environmental, Health, and Safety (EHS) team, you will play a critical role in driving our global food safety strategy.Key ResponsibilitiesDevelop and implement a comprehensive global food safety strategy that ensures...

  • Global Food Safety Lead

    1 month ago

    Singapur, Singapore TikTok Full time

    About the team At TikTok, our commitment to fostering a safe, healthy, and sustainable workplace transcends borders. The EHS team operates as a truly global function, with team members strategically placed in London, Dubai, the USA, Singapore, and China. This dynamic team collaboratively applies our company values to every aspect of their work, ensuring a...

  • Global Program Manager

    1 month ago

    Singapur, Singapore APL Logistics Full time

    Job Title: Global Program ManagerAs a Global Program Manager at APL Logistics, you will be responsible for owning flawless program execution and optimization for owned customer programs globally. You will work closely with regional team members to ensure customer solutions are well-socialized and delivered in a way that exceeds customer expectations.Key...

  • Global Program Manager

    3 months ago

    Singapur, Singapore APL Logistics Full time

    Owner of flawless program execution and optimization for owned customer programs globally, working with regional team members throughout the network to ensure that customer solutions are well-socialized and delivered in a way that exceeds customer expectations. Responsible for customer stabilization, retention, and optimization, you will orchestrate the...

  • PMO & Reporting Lead, Global Safety & Support, Singapore

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the team As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science,...

  • Global Program Manager

    2 months ago

    Singapur, Singapore APL Logistics Full time

    Job Title: Global Program ManagerAs a Global Program Manager at APL Logistics, you will be responsible for overseeing the execution and optimization of customer programs globally. This role requires strong leadership and collaboration skills to work with regional team members and ensure seamless delivery of customer solutions.Key Responsibilities:Develop and...

  • Data Insights Manager, Global Safety

    2 months ago

    Singapur, Singapore TikTok Full time

    About the TeamWe are seeking a highly skilled Reporting & Insights Lead to join our Global Safety & Support team. As a key member of our team, you will play a critical role in providing operational reporting and insights analysis of the Creator and User support experience.ResponsibilitiesLead a high-performing team of data and reporting analysts to deliver...

  • Global Mobility Manager

    2 months ago

    Singapur, Singapore Publicis Re:Sources Global Full time

    Job Title: Global Mobility ManagerWe are seeking a seasoned Global Mobility Manager to join our team at Publicis Re:Sources Global. As a key member of our Global Mobility team, you will play a critical role in ensuring the smooth execution of cross-border employee movements.Key Responsibilities:Provide guidance to Talent Teams and business leaders on...

  • Reporting & Insights Lead, Global Safety & Support, Singapore

    2 months ago

    Singapur, Singapore TikTok Full time

    About the team As the Reporting & Insights Lead, you will manage a team that provides operational reporting and insights analysis of the Creator and User support experience. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to address support issues and gaps in current product and...

  • Global Program Director

    4 weeks ago

    Singapur, Singapore Hatch Asia Full time

    Job SummaryWe are seeking a highly skilled Global Program Director to join our team at Hatch Asia. As a key member of our operations team, you will be responsible for executing and optimizing global customer programs.Key ResponsibilitiesEstablish clear KPIs and SLAs to drive global strategic operational roadmaps.Make decisions that prioritize customer...

  • Manager, Global Mobility

    4 months ago

    Singapur, Singapore Publicis Re:Sources Global Full time

    Job Description We are looking for a  Mobility Manager  who will be responsible for, coordinating, and administrating all activities within the end-to-end mobility lifecycle. You will ensure the reliable adoption of standard global mobility processes and policies to maintain compliance. You will act as the mobility subject matter expert and best...