Reporting & Insights Lead, Global Safety & Support, Singapore
3 months ago
About the team
As the Reporting & Insights Lead, you will manage a team that provides operational reporting and insights analysis of the Creator and User support experience. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to address support issues and gaps in current product and operations processes such as user feedback and safety related areas.As a key member of the Global Safety & Support team, you will work to deepen our understanding of the content and creator landscape and their experience on the platform to help drive user, content, and creator growth. You will use this understanding and insight to influence the strategy with Product and T&S stakeholders while supporting the broader Customer Service Operations teams in operational health and performance measurement. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment. ResponsibilitiesWhat will I be doing?- Lead a high-performing team of data and reporting analysts, manage cross-team relations and optimize process & analysis procedures to deliver best-in-class safety and support customer services through operational reporting and user insights analysis - Lead the team to conduct robust analysis of OPS metrics, identify possible improvement and optimization areas with strong analytical skills and strong business knowledge. - Support the development of measurement goals and benchmarks for Customer Service operations, helping GSS and partner teams to connect the work they're doing to measurable goals and to inform planning- Influence and develop standardized reporting processes and act as a spokesperson for GSS in collaborative business groupsMinimum Qualifications- You have experience in managing operations analysis and reporting in either Customer Service, Trust and Safety, or related areas such as social networking platforms.- You have 5+ years of experience in managing and leading teams from diverse backgrounds and skillsets, including objective setting and performance reviews.- Expert quantitative skills, data-driven mindset, SQL or Excel skills;- You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams; Preferred Qualifications- You have the ability to work effectively within a fast-paced environment, strong interpersonal and communication skills to engage with different teams and senior leadership stakeholders;- You have the ability to translate action steps into a systematic process- You're passionate about supporting the user and creator community Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
-
Singapur, Singapore TikTok Full timeAbout the team As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science,...
-
Global Food Safety Lead
3 months ago
Singapur, Singapore TikTok Full timeAbout the team At TikTok, our commitment to fostering a safe, healthy, and sustainable workplace transcends borders. The EHS team operates as a truly global function, with team members strategically placed in London, Dubai, the USA, Singapore, and China. This dynamic team collaboratively applies our company values to every aspect of their work, ensuring a...
-
Program Manager, Global Safety Support
7 months ago
Singapur, Singapore TikTok Full timeAbout the team The Global Safety Support (GSS) team at Trust and Safety focuses on providing support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations. The goal of GSS is...
-
Policy Lead, Global Safety
4 months ago
Singapur, Singapore TikTok Full timeAbout the team As the Global Safety & Support Policy Lead, you are part of team leadership, driving the development of scalable policy solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide policy decisions. You are passionate...
-
VP Analytic Models Platform Architect
7 months ago
Singapur, Singapore United Overseas Bank Full timeVP Analytic Models Platform Architect Posting Date: 08-May-2023 Location: Raffles Place, Singapore, Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia,...
-
Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will join the Maintenance Planning & Cost Control (MPCC) Department in SIA Engineering Division. You will be part of the team that plans and implements Boeing / Airbus aircraft maintenance programs and ensures all mandatory airworthiness tasks meet regulatory and operational requirements, as part of the Division’s...
-
Singapur, Singapore TikTok Full timeAbout the team As the Creator & User Excellence Lead, you will manage a team that provides operations support and analysis of platform issues for both internal and external stakeholders. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to address support issues and gaps in current...
-
Singapur, Singapore Santen Full timeJob Description1. Considering impact on subject/patient safety and product value maximization from development to post-marketing stage.2. Flexible mindset and refined negotiation skill to achieve challengeable targets.3. Act as Product Safety Lead with responsibility for risk management activities as below for Santen investigational and post-marketing...
-
Talent Acquisition Lead
3 months ago
Singapur, Singapore TikTok Full timeAbout The Team Building a world where people can safely discover, create and connect. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. What You Will Do1. Partner closely with HRBPs and...
-
Analytics and Insights Lead, GSO
6 months ago
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services, Inc. ("AWS") enables customers of all sizes to run their applications on Amazon’s industry-leading cloud...
-
APAC Consumer Insights Lead
3 months ago
Singapur, Singapore Dyson Full timeAPAC Marketing Insights Role Overview: At Dyson, our mission is to deeply understand customer insights, differentiate Dyson technology, and inspire innovative ideas that fuel growth. The APAC Insights Lead will work across multiple functions, from Business Units, Competitive intelligence, cross market marketing teams ( media, CRM, digital, creative) and...
-
Intern Singapore
4 months ago
Singapur, Singapore 500 Global Full timeExciting Summer Internship Opportunities at 500 Global, Southeast Asia! Are you ready to dive into the dynamic world of venture capital? At 500 Global, a leading VC firm with $ AUM, we are thrilled to announce our upcoming internship programs in Singapore and Kuala Lumpur. We are seeking ambitious and driven penultimate-year undergraduate and MBA students...
-
Data Science Lead, Trust
4 months ago
Singapur, Singapore TikTok Full timeAbout the team Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As a Data Scientist in TikTok's Trust and Safety team, you will drive data-inspired decisions and form roadmaps in...
-
Analytics, Insights
7 months ago
Singapur, Singapore AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you? Then read on. About the Role Join us as an Analytics, Insights & Reporting Specialist! Deliver insightful data analytics for improvement of process and for better projection to drive business performance. Responsibilities: Data...
-
APAC Lead
6 months ago
Singapur, Singapore Lenovo Full timeDescription and Requirements Position: APAC Regional Lead – Global Media COE Lenovo is looking to add talent to our growing Global Media COE (Center of Excellence). We offer an environment that is challenging, fast-paced and continuously evolving in pursuit of our goals. We collaborate with global, geo and country marketers, other functional COEs...
-
Salesforce Administrator, Singapore Global Network
2 months ago
Singapur, Singapore Careers@Gov Full time[What the role is] About SGN The Singapore Global Network (SGN) is a division in the Economic Development Board tasked to re-energise Singapore’s efforts in building a strong and extensive ecosystem of overseas Family, Friends, Fans (3F) for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective...
-
Singapur, Singapore TikTok Full timeAbout the team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security. As an Business Insights Analyst for AI Data Service and...
-
GroupM | Client Talent Partner
4 months ago
Singapur, Singapore GroupM Full timeDescription Position at GroupM Job summary: We are seeking an experienced Client Talent Partner to support Key Clients across Group M as well as the Marketing and New Business functions. The Talent Partner will act as a strategic partner to leadership and employees, driving HR initiatives that align with the business objectives and fostering a...
-
Data Insights Analyst
7 months ago
Singapur, Singapore PSA Singapore Full timeData Insights Analyst Job no: 493469 Work type: Permanent Categories: Infocomm Technology Job Summary: As an analyst specializing in Data Analytics at PSA, you will play an important role in extracting meaningful insights from extensive datasets, contributing to informed decision-making within port operations. Beyond data analysis, you...
-
Singapur, Singapore Goldman Sachs Full timeCorporate Treasury, Operations, Payment Reporting, Data Analytics, Singapore YOUR IMPACT We are looking for a highly analytical, self-starter, strategic & process design expert to join our Treasury Services Change function within Operations. Your role will include working with teams across Operations to identify opportunities for transformation and...
