Policy Lead, Global Safety
4 months ago
About the team
As the Global Safety & Support Policy Lead, you are part of team leadership, driving the development of scalable policy solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide policy decisions. You are passionate about user and creator support, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy, customer support, user safety or platform management, and you have demonstrated this through a track record of achievements in the policy space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment. Responsibilities- Build and lead a high-performing policy team, manage cross-team relations and optimize policy iteration & implementation procedures to deliver best-in-class safety and support services;- Articulate, interpret and implement global product policies externally and internally for various lines of business support channels, covering user and creator TikTok and emerging products support and safety experiences - Guide the improvement of our platform policies and processes around how they are enforced;- Work with internal counterparts to have global coordination to identify, assess and resolve user and creator-related support issues in our services;- Manage cross-team relationships, in particular with senior TT Product and TnS stakeholders - collaborate with Product, Operations, Legal, and Public Relations teams to build consensus on and improve support and safety policies.Minimum Qualifications- Extensive experience in leading and managing small to medium-sized teams, fostering an inclusive and culturally diverse environment.- Significant experience in policy, policy enforcement, or public policy, specifically in technology/social media/content space Preferred Qualifications- You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;- Tech experience would be a big plus. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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Global Safety and Support Lead
2 months ago
Singapur, Singapore TikTok Full timeAbout the RoleAs the Global Safety and Support Lead, you will oversee a team responsible for providing operations support and analyzing platform issues for internal and external stakeholders. You will collaborate with cross-functional teams, including product managers, program managers, operations, policy, and communications teams, to address support issues...
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Global Food Safety Lead
2 months ago
Singapur, Singapore TikTok Full timeAbout the team At TikTok, our commitment to fostering a safe, healthy, and sustainable workplace transcends borders. The EHS team operates as a truly global function, with team members strategically placed in London, Dubai, the USA, Singapore, and China. This dynamic team collaboratively applies our company values to every aspect of their work, ensuring a...
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Singapur, Singapore TikTok Full timeAbout the team As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science,...
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Singapur, Singapore TikTok Full timeAbout the team As the Reporting & Insights Lead, you will manage a team that provides operational reporting and insights analysis of the Creator and User support experience. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to address support issues and gaps in current product and...
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Program Manager, Global Safety Support
7 months ago
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Singapur, Singapore TikTok Full timeAbout the team As the Creator & User Excellence Lead, you will manage a team that provides operations support and analysis of platform issues for both internal and external stakeholders. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to address support issues and gaps in current...
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Data Science Lead, Trust
4 months ago
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Global Mobility Specialist
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Global Mobility Specialist
6 months ago
Singapur, Singapore INS Global Full timeCOMPANY INTRODUCTION INS Global is a one-stop solution for companies seeking to expand their business in +80 countries. We help our clients to bypass the operational complexities in emerging markets by simplifying human resource management and by offering an alternative business framework which minimizes risks.Based in Shanghai since 2006, INS Global has...
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Manager, Global Mobility
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Safety Lead
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Legal Policy Operations: Child Safety Specialist
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Safety Lead
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Singapur, Singapore Flintex Consulting Pte Ltd Full timeMon to Fri: 8:30am to 6pm Position SummaryThis position is responsible as the Workplace Safety and Health (WSH) lead for Singapore location and reports to the Regional Safety Manager.Responsibilities• Ensure compliance and implementation by employees and contractors with company’s EHS procedures.• To ensure workplace safety and health compliance...
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NE/SEA HSE PG
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Manager, Safety
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Associate Director, Environment Health and Safety
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TikTok Shop
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TikTok Shop
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Singapur, Singapore TikTok Full timeTeam Introduction The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are...
