Program Manager, Global Safety Support

6 months ago


Singapur, Singapore TikTok Full time

About the team

The Global Safety Support (GSS) team at Trust and Safety focuses on providing support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations. The goal of GSS is to leverage user experience to build trust. Responsibilities- Develop a deep understanding of current processes, products and policies, overview current situation and drive recommendations for process, policy and product improvements;- Track and analyze key operational and user support metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts;- Facilitate project management for entire retention process including document management and presentations. Drive project scope, schedule, deliverables, quality of all critical items, taking appropriate and/or effective action as needed in timely manner.- Facilitate effective collaboration on safety, compliance and user support projects from problem definition to final execution with cross functional stakeholders; optimize the process and procedures to ensure timely and effective delivery;- Work with internal counterparts to have global coordination to identify, assess and resolve user and creator-related issues in our tools, promote community well-being and user safety;- Quantify parameters and establish systems for data-driven insights and workflow changes; work to ensure that the metrics we track are actionable and lead to cogent and achievable strategy;- Diagnose the existing organization, workflows, and projects to generate structured insights and solid suggestions related to operational excellence.

Minimum Qualifications- Bachelor's Degree and above, with minimum of 3 years of relevant experience to project/program management or in similar capacity. - Proven experience in working with cross functional teams (Analytics, Product, Engineering, Consulting, Project Management or equivalent team) regionally/globally. - Proven experience with project/program management and coordination along with strong ability to work closely with the engineering team/ design team and other partner teams to guarantee effective execution of product plans. - Proven ability to structure process-oriented milestones.- Proven experience in data analysis with a strong ability to quickly identify problems, thoroughly analyze them and deliver feasible solutions. - Proven experience in stakeholder management with strong ability to collaborate and influence stakeholders.- Excellent communication skills in English (both written and spoken). Preferred Qualifications- Good data analysis background- Usage of any data analytics tool (SQL, Power BI, Tableau, etc)- Experience in social media/internet companies would be a plus. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

  • Singapur, Singapore TikTok Full time

    About the RoleWe are seeking a highly skilled Program Management and Reporting Lead to join our Global Safety and Support team. As a key member of our team, you will be responsible for managing a high-performing team that develops and implements operational reporting and support platform requirements. You will work closely with cross-functional teams to...


  • Singapur, Singapore TikTok Full time

    About the TeamThe Global Safety Support team at TikTok focuses on providing support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations.ResponsibilitiesDevelop a deep...


  • Singapur, Singapore Micron Full time

    Job Title: Global EHS Sr Safety Program ManagerMicron is committed to environmental and safety excellence as we strive to be a global leader in memory and storage solutions.Job Summary:The Global EHS Sr Safety Program Manager will be responsible for the successful development and implementation of key strategic initiatives and practices targeted at improving...


  • Singapur, Singapore TikTok Full time

    About the RoleAs the Global Safety and Support Lead, you will oversee a team responsible for providing operations support and analyzing platform issues for internal and external stakeholders. You will collaborate with cross-functional teams, including product managers, program managers, operations, policy, and communications teams, to address support issues...


  • Singapur, Singapore TikTok Full time

    About the team As the Global Safety & Support Policy Lead, you are part of team leadership, driving the development of scalable policy solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide policy decisions. You are passionate...


  • Singapur, Singapore TikTok Full time

    About the TeamWe are seeking a highly skilled and experienced Policy Lead to join our Global Safety and Support team. As a key member of our leadership team, you will be responsible for driving the development of scalable policy solutions to ensure user and creator best-in-class support and safety experiences and operational excellence in service...


  • Singapur, Singapore TikTok Full time

    About the team At TikTok, our commitment to fostering a safe, healthy, and sustainable workplace transcends borders. The EHS team operates as a truly global function, with team members strategically placed in London, Dubai, the USA, Singapore, and China. This dynamic team collaboratively applies our company values to every aspect of their work, ensuring a...

  • Global Program Manager

    3 months ago


    Singapur, Singapore APL Logistics Full time

    Owner of flawless program execution and optimization for owned customer programs globally, working with regional team members throughout the network to ensure that customer solutions are well-socialized and delivered in a way that exceeds customer expectations. Responsible for customer stabilization, retention, and optimization, you will orchestrate the...


  • Singapur, Singapore TikTok Full time

    About the team As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science,...


  • Singapur, Singapore TikTok Full time

    About the team As the Reporting & Insights Lead, you will manage a team that provides operational reporting and insights analysis of the Creator and User support experience. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to address support issues and gaps in current product and...


  • Singapur, Singapore Hatch Asia Full time

    Job SummaryWe are seeking a highly skilled Global Program Director to join our team at Hatch Asia. As a key member of our operations team, you will be responsible for executing and optimizing global customer programs.Key ResponsibilitiesEstablish clear KPIs and SLAs to drive global strategic operational roadmaps.Make decisions that prioritize customer...


  • Singapur, Singapore TikTok Full time

    About the team As the Program Manager for our Korea market on the Trust & Safety team, you are the first point in contact that ensures our products, policies, programs, and systems work together to protect consumers and prevent abuse. You are based in Singapore and will work closely with internal stakeholders such as the data science team and policy team,...


  • Singapur, Singapore Publicis Re:Sources Global Full time

    Job Description We are looking for a  Mobility Manager  who will be responsible for, coordinating, and administrating all activities within the end-to-end mobility lifecycle. You will ensure the reliable adoption of standard global mobility processes and policies to maintain compliance. You will act as the mobility subject matter expert and best...

  • Global Program Lead

    2 months ago


    Singapur, Singapore Hatch Asia Full time

    Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success. Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies. Our client is a leading global logistics...

  • User Safety

    2 months ago


    Singapur, Singapore TikTok Full time

    About the team As part of our growing Global Safety Support team, you will spend most of your time interacting with our users. You are responsible for handling user feedback and safety inquiries on short video applications, managing various user issues depending on account assignment, recommending solutions and guiding users through features and...


  • Singapur, Singapore APL Logistics Full time

    Job Title: Global Program ManagerAs a Global Program Manager at APL Logistics, you will be responsible for overseeing the execution and optimization of customer programs globally. This involves working closely with regional team members to ensure seamless delivery of customer solutions, exceeding customer expectations, and driving customer retention and...


  • Singapur, Singapore Publicis Re:Sources Global Full time

    Job Title: Manager, Global MobilityJob Summary:We are seeking a seasoned professional to lead our global mobility team, responsible for coordinating and administering all activities within the end-to-end mobility lifecycle. The ideal candidate will ensure the reliable adoption of standard global mobility processes and policies to maintain compliance.Key...


  • Singapur, Singapore Razer Full time

    Job Overview :The successful candidate will lead the development and execution of a global loyalty program for Razer, working closely with the Razer Gold Team, Software Development, Global Marketing, and Razer.com. This position requires an experienced leader who is self-directed, global-minded, and digital-centric with a flair for stakeholder communication...

  • Manager, Safety

    6 months ago


    Singapur, Singapore Lineage Logistics Full time

    Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...


  • Singapur, Singapore INS Global Full time

    Job DescriptionCOMPANY INTRODUCTION INS Global is a one-stop solution for companies seeking to expand their business in +80 countries. We help our clients to bypass the operational complexities in emerging markets by simplifying human resource management and by offering an alternative business framework which minimizes risks.Based in Shanghai since 2006, INS...