Analytics, Insights
7 months ago
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Join us as an Analytics, Insights & Reporting SpecialistDeliver insightful data analytics for improvement of process and for better projection to drive business performance.
Responsibilities:
Data collection and Analysis: Analysing data from various sources to identify trends, patterns, insights and findings to help improve business decision on product refinement, improvement of benefits & features
Use data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
Work with key business owners & stakeholders to identify any business opportunities or issues that require insights and the data requirementthat would help in their daily workdecisions.
Validate the data points in the data warehouse in ensuring dataintegrity
Perform data cleansing and pre-processing to facilitate meaningful analysis.
Build and maintain reports
Investigate and troubleshoot, where necessary the issues arising from dashboard operations.
Automate and streamline the extraction of management reporting.
Provide guidance to junior staff
Requirements:
Bachelor’s Degree in quantitative field such as Statistics, Data Analytics, Business Analytics, Computer Science or other relevant / equivalent field
At least 8 years relevant work experience in data analysis or a related field, preferably in a Contact Centre environment
Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way
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