Program Management and Reporting Lead for Global Safety and Support

4 weeks ago


Singapur, Singapore TikTok Full time
About the Role

We are seeking a highly skilled Program Management and Reporting Lead to join our Global Safety and Support team. As a key member of our team, you will be responsible for managing a high-performing team that develops and implements operational reporting and support platform requirements. You will work closely with cross-functional teams to achieve operational excellence and enhance the product end experience.

Key Responsibilities
  • Build and lead a high-performing support enablement function
  • Manage cross-team relations and optimize process & analysis procedures
  • Identify gaps, problems, and needs, and develop robust solutions
  • Translate analyses into real business outcomes with specific and tailored performance drive actions
  • Collaborate with cross-functional partners to identify, assess, and resolve related issues
  • Provide thought leadership to the Global Safety & Support org and cross-functional stakeholders
Requirements
  • 5+ years of experience in managing and leading teams from diverse backgrounds and skillsets
  • Excellent communication, influencing, and project management skills
  • Ability to work effectively in fast-paced environments
  • Passion for helping the user and creator community
About Us

TikTok recognizes that keeping our platform safe for our communities is no ordinary job. We are committed to providing comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.



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