Data Insights Manager, Global Safety

3 weeks ago


Singapur, Singapore TikTok Full time
About the Team

We are seeking a highly skilled Reporting & Insights Lead to join our Global Safety & Support team. As a key member of our team, you will play a critical role in providing operational reporting and insights analysis of the Creator and User support experience.

Responsibilities
  • Lead a high-performing team of data and reporting analysts to deliver best-in-class safety and support customer services through operational reporting and user insights analysis.
  • Conduct robust analysis of OPS metrics, identify possible improvement and optimization areas with strong analytical skills and business knowledge.
  • Support the development of measurement goals and benchmarks for Customer Service operations, helping GSS and partner teams to connect the work they're doing to measurable goals and to inform planning.
  • Influence and develop standardized reporting processes and act as a spokesperson for GSS in collaborative business groups.
Requirements
  • 5+ years of experience in managing operations analysis and reporting in either Customer Service, Trust and Safety, or related areas such as social networking platforms.
  • Expert quantitative skills, data-driven mindset, SQL or Excel skills.
  • Excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams.
About Us

TikTok recognizes that keeping our platform safe for our communities is a critical responsibility. We are committed to providing a safe and supportive environment for our users and creators. As a member of our Global Safety & Support team, you will play a key role in helping us achieve this goal.



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