Program Manager, Global Safety Operations
4 weeks ago
The Global Safety Support team at TikTok focuses on providing support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations.
Responsibilities- Develop a deep understanding of current processes, products, and policies, and drive recommendations for process, policy, and product improvements.
- Track and analyze key operational and user support metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
- Facilitate project management for the entire retention process, including document management and presentations. Drive project scope, schedule, deliverables, quality of all critical items, taking appropriate and/or effective action as needed in a timely manner.
- Facilitate effective collaboration on safety, compliance, and user support projects from problem definition to final execution with cross-functional stakeholders; optimize the process and procedures to ensure timely and effective delivery.
- Work with internal counterparts to have global coordination to identify, assess, and resolve user and creator-related issues in our tools, promote community well-being, and user safety.
- Quantify parameters and establish systems for data-driven insights and workflow changes; work to ensure that the metrics we track are actionable and lead to cogent and achievable strategy.
- Diagnose the existing organization, workflows, and projects to generate structured insights and solid suggestions related to operational excellence.
- Bachelor's Degree and above, with a minimum of 3 years of relevant experience in project/program management or a similar capacity.
- Proven experience in working with cross-functional teams (Analytics, Product, Engineering, Consulting, Project Management, or equivalent teams) regionally/globally.
- Proven experience with project/program management and coordination along with strong ability to work closely with the engineering team/design team and other partner teams to guarantee effective execution of product plans.
- Proven ability to structure process-oriented milestones.
- Proven experience in data analysis with a strong ability to quickly identify problems, thoroughly analyze them, and deliver feasible solutions.
- Proven experience in stakeholder management with strong ability to collaborate and influence stakeholders.
- Excellent communication skills in English (both written and spoken).
- Good data analysis background.
- Usage of any data analytics tool (SQL, Power BI, Tableau, etc).
- Experience in social media/internet companies would be a plus.
TikTok recognizes that keeping our platform safe for our communities is no ordinary job, which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well-informed before committing to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions to ensure a truly person-centred, innovative, and integrated approach.
-
Global EHS Sr Safety Program Manager
2 months ago
Singapur, Singapore Micron Full timeJob Title: Global EHS Sr Safety Program ManagerAt Micron, we are committed to environmental and safety excellence as we strive to be a global leader in memory and storage solutions. As the Global EHS Sr Safety Program Manager, you will be responsible for the successful development and implementation of key strategic initiatives and practices targeted at...
-
Global EHS Sr Safety Program Manager
4 weeks ago
Singapur, Singapore Micron Full timeJob Title: Global EHS Sr Safety Program ManagerMicron is committed to environmental and safety excellence as we strive to be a global leader in memory and storage solutions.Job Summary:The Global EHS Sr Safety Program Manager will be responsible for the successful development and implementation of key strategic initiatives and practices targeted at improving...
-
Program Manager, Global Safety Support
1 month ago
Singapur, Singapore TikTok Full timeAbout the TeamThe Global Safety Support team at TikTok focuses on providing top-notch support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations. Our goal is to leverage user...
-
Global EHS Sr Safety Program Manager
2 months ago
Singapur, Singapore Micron Full timeJob SummaryMicron is committed to environmental and safety excellence as we strive to be a global leader in memory and storage solutions. As the Global EHS Sr Safety Engineer, you will be responsible for the successful development and implementation of key strategic initiatives and practices targeted at improving safety management systems and compliance for...
-
Program Manager, Global Safety Support
6 months ago
Singapur, Singapore TikTok Full timeAbout the team The Global Safety Support (GSS) team at Trust and Safety focuses on providing support to resolve T&S related issues submitted by our users and creators. We work to follow-up and respond to complaints and feedback on safety issues around Account Safety, Minor Safety, ID verification, Regulatory Compliance, and Escalations. The goal of GSS is...
-
Singapur, Singapore TikTok Full timeAbout the RoleWe are seeking a highly skilled Program Management and Reporting Lead to join our Global Safety and Support team. As a key member of our team, you will be responsible for managing a high-performing team that develops and implements operational reporting and support platform requirements. You will work closely with cross-functional teams to...
-
Global Food Safety Strategist
4 weeks ago
Singapur, Singapore TikTok Full timeAbout the RoleTikTok is committed to fostering a safe, healthy, and sustainable workplace that transcends borders. As a key member of our Environmental, Health, and Safety (EHS) team, you will play a critical role in driving our global food safety strategy.Key ResponsibilitiesDevelop and implement a comprehensive global food safety strategy that ensures...
-
Global Food Safety Lead
1 month ago
Singapur, Singapore TikTok Full timeAbout the team At TikTok, our commitment to fostering a safe, healthy, and sustainable workplace transcends borders. The EHS team operates as a truly global function, with team members strategically placed in London, Dubai, the USA, Singapore, and China. This dynamic team collaboratively applies our company values to every aspect of their work, ensuring a...
-
Global Program Manager
2 months ago
Singapur, Singapore APL Logistics Full timeJob Title: Global Program ManagerAs a Global Program Manager at APL Logistics, you will be responsible for overseeing the execution and optimization of customer programs globally. This role requires strong leadership and collaboration skills to work with regional team members and ensure seamless delivery of customer solutions.Key Responsibilities:Develop and...
-
Global Program Manager
1 month ago
Singapur, Singapore APL Logistics Full timeJob Title: Global Program ManagerAs a Global Program Manager at APL Logistics, you will be responsible for owning flawless program execution and optimization for owned customer programs globally. You will work closely with regional team members to ensure customer solutions are well-socialized and delivered in a way that exceeds customer expectations.Key...
-
Global Program Manager
3 months ago
Singapur, Singapore APL Logistics Full timeOwner of flawless program execution and optimization for owned customer programs globally, working with regional team members throughout the network to ensure that customer solutions are well-socialized and delivered in a way that exceeds customer expectations. Responsible for customer stabilization, retention, and optimization, you will orchestrate the...
-
Global Program Manager
4 weeks ago
Singapur, Singapore APL Logistics Full timeJob Title: Global Program ManagerAs a Global Program Manager at APL Logistics, you will be responsible for overseeing the execution and optimization of customer programs globally. This involves working closely with regional team members to ensure seamless delivery of customer solutions, exceeding customer expectations, and driving customer retention and...
-
Global Safety and Support Lead
4 weeks ago
Singapur, Singapore TikTok Full timeAbout the RoleAs the Global Safety and Support Lead, you will oversee a team responsible for providing operations support and analyzing platform issues for internal and external stakeholders. You will collaborate with cross-functional teams, including product managers, program managers, operations, policy, and communications teams, to address support issues...
-
Global Program Director
4 weeks ago
Singapur, Singapore Hatch Asia Full timeJob SummaryWe are seeking a highly skilled Global Program Director to join our team at Hatch Asia. As a key member of our operations team, you will be responsible for executing and optimizing global customer programs.Key ResponsibilitiesEstablish clear KPIs and SLAs to drive global strategic operational roadmaps.Make decisions that prioritize customer...
-
Global Program Lead
2 months ago
Singapur, Singapore Hatch Asia Full timeOur Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success. Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies. Our client is a leading global logistics...
-
Policy Lead, Global Safety
3 months ago
Singapur, Singapore TikTok Full timeAbout the team As the Global Safety & Support Policy Lead, you are part of team leadership, driving the development of scalable policy solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide policy decisions. You are passionate...
-
Program Manager, Korea, Trust
4 months ago
Singapur, Singapore TikTok Full timeAbout the team As the Program Manager for our Korea market on the Trust & Safety team, you are the first point in contact that ensures our products, policies, programs, and systems work together to protect consumers and prevent abuse. You are based in Singapore and will work closely with internal stakeholders such as the data science team and policy team,...
-
Global Loyalty Program Director
3 weeks ago
Singapur, Singapore Razer Full timeJob Overview :The successful candidate will lead the development and execution of a global loyalty program for Razer, working closely with the Razer Gold Team, Software Development, Global Marketing, and Razer.com. This position requires an experienced leader who is self-directed, global-minded, and digital-centric with a flair for stakeholder communication...
-
Policy Director, Global Safety and Support
4 weeks ago
Singapur, Singapore TikTok Full timeAbout the TeamWe are seeking a highly skilled and experienced Policy Lead to join our Global Safety and Support team. As a key member of our leadership team, you will be responsible for driving the development of scalable policy solutions to ensure user and creator best-in-class support and safety experiences and operational excellence in service...
-
Business Operations
3 months ago
Singapur, Singapore TikTok Full timeAbout the team Business Operations is responsible for business management within T&S Operations through developing strategies related to cost, culture and collaboration. We formulate and drive strategic roadmaps and implement projects and initiatives across the T&S Operations ecosystem. ResponsibilitiesAs a Program Manager in our Business Operations team,...
