Program Manager, Korea, Trust

3 months ago

Singapur, Singapore TikTok Full time

About the team

As the Program Manager for our Korea market on the Trust & Safety team, you are the first point in contact that ensures our products, policies, programs, and systems work together to protect consumers and prevent abuse. You are based in Singapore and will work closely with internal stakeholders such as the data science team and policy team, as well as external stakeholders such as public relations and government relations, to implement regulatory and operational changes. ResponsibilitiesWhat will I be doing? - Craft safety process and strategy for the Korea users community on TikTok platforms with a focus on local regulatory requirements and safety considerations for all impacted parties.- Address various metric changes across various features such as video, live, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks and mitigate them.- Facilitate effective collaboration on safety and compliance projects from problem definition to final execution with cross functional stakeholders; optimize the process and procures to ensure timely and effective delivery.- Identify the impact on users and markets ahead of feature launches and clearly communicate risks to relevant stakeholders.- Educate and update the business on Trust & Safety related programs and features via team and company wide sharing.

Minimum Qualifications:What should I bring with me? - 3-5 years of work experience in program or project management/consulting/strategy; a plus if with online safety/ risk control/regulatory compliance;- Ability to effectively communicate in both Korean and English is essential for this role, as you will be predominantly covering the Korea market and closely collaborating with Korean-speaking stakeholders. Familiarity with Korea's internet user base and the changing regulatory environment is also required;- Highly data driven, capable of in-depth data interpretation; a plus if proficient in SQL- Ability to quickly identify problems, thoroughly analyze them and be resourceful in delivering feasible solutions;- Experience with project management and coordination with regards to software products.- Experienced in working closely with cross functional stakeholders such as legal, compliance and public relations teams. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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